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The Personal Lines Account Manager has a primary responsibility for providing superior customer service to clients and carriers. Our first objective is to retain existing clients. Field and respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner. View every client contact as an opportunity to give our clients another reason to keep their insurance with us. Review exposures, loss experience, and current coverage. Provide proactive solutions and recommend appropriate products. Follow department protocol for taking the next call in the queue, return calls promptly, and set clear expectations with the client. Document all communication with clients and carriers in a prompt manner. Records must reflect the most current status at all times. Look for new sales opportunities by cross selling and upselling coverage. Develop a strong working knowledge of our carrier websites and utilize the sites to secure accurate and timely information for our clients. Strive to resolve all inquiries on the first phone call. Deliver complete and accurate account reviews according to procedures. Remarket accounts according to agency guidelines. Confirm that the clients current program is the best option and if warranted, provide other options to the client. Assume ownership of customer concerns and feedback until the resolution is successfully accomplished. Utilize good judgment. Escalate problems to management as needed. Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards. Work as a team with your co-workers, producers, and department managers. Contribute to the team effort by openly sharing insurance knowledge with other employees. Take on additional responsibilities. Manage projects as directed by supervisors and managers. Requirements include attainment or pursuit of a brokers license in state hired, excellent organizational, communication, technology, and time management skills, excellent diplomacy skills to resolve client issues, strong customer service skills with an ability to assess coverage needs, college graduate or experience equivalent, and possession and maintenance of a brokers license in state hired.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business Development-
Industries
Insurance
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