Cosmetic Physician Partners is a dynamic and fast-growing network of physician-led medical aesthetic clinics across the United States. We're on a mission to enhance the quality of life for both our valued clients and team members, and we do this by providing exceptional leadership, market-leading support services, and a unique brand experience that delivers exceptional results.
We are currently hiring a Front Office Coordinator to join our team of aesthetic professionals at Plastic Surgery Associates & Allegro MedSpa in Santa Rosa, CA.
Plastic Surgery Associates & Allegro MedSpa serves clients from Sonoma, Napa, and Marin counties, and we're proud to have nationally recognized board-certified plastic surgeons who provide the highest quality of patient care and exceptional results.
As a Front Office Coordinator, you will serve as the initial point of contact and representative of the practice to all visitors and phone inquiries, ensuring a positive and professional impression. The role will involve various tasks, including front desk check-in/check-out, appointment scheduling, and patient communications. The ideal candidate will possess excellent customer service skills, have knowledge of medical terminology, and be proficient in computer use.
in computer use
Work Schedule:
Monday - Friday 8:00 AM - 5:00 PM, including some Saturdays 9:00 AM - 4:00 PM
Responsibilities:
Front Desk Check In/Check Out
- Greet and welcome new patients and visitors to the practice using excellent customer service skills.
- Triage phone calls according to protocol.
- Present forms (paper and electronic) to be filled out, provide any assistance needed by patient.
- Verify and update all demographic information on established patients.
- Provides registration forms.
- Accurately and efficiently enter all demographic into the practice management system.
- Schedule appointments in a professional, accurate and courteous manner, following protocol.
- Make sure all patients needing follow-up are scheduled before they leave.
- Monitors and modifies providers' scheduling templates as necessary to maximize efficiency.
- Responsible for all areas of patient check in and check out.
- Check out all patients and collect appropriate monies due (payment for cosmetic procedures or products).
- Accurately enter patient charges into the practice management system. (Patient coordinators take care of surgical payments.)
- Post any collected monies to appropriate line items. (Patient coordinators take care of surgical payments.)
- Count cash and prepare deposits with a second person, according to protocol.
- Inform patients of delays in being taken back by clinic staff.
- Answers telephone, obtaining appropriate information such as name, phone numbers, nature of call and then route to appropriate person.
- Completes daily batch reconciliation.
- Balance all charges and collections showing in computer against encounter forms and all money collected.
- Count change drawer, assures that all money is accounted for. Notify the Practice Administrator immediately if there is a discrepancy (over or under).
- Put finished deposit and balance sheets in cash box.
- Maintains orderliness of waiting area throughout the day, paying attention to the neatness of magazines, brochures, binders and removing items discarded by patients.
- Assists in the training of new Patient Entry staff.
- Maintains professional image through appropriate attire (clean uniform) and grooming.
- Performs other duties as needed.
- Retrieve messages from voicemail upon arrival in the morning, throughout day and end of day.
- Takes patient messages for doctor or clinical personnel, give to appropriate person.
- Schedule and reschedule all appointments in a professional, accurate and courteous manner, following template guidelines
- Monitors providers' scheduling and modifies templates according to physician or manager request as necessary.
- Utilize waiting list to contact patients
- High school diploma or equivalent
- Minimum of two years of experience in medical practice, hospital, customer service, retail, or hospitality environment. However, we are willing to train the right candidate.
- Ensure patient information is kept private and secure in compliance with HIPAA regulations
- Excellent communication and telephone etiquette skills
- Ability to work well in a team environment
- Ability to multitask with attention to detail
- Proficient in using computers
- Knowledgeable in medical terminology
- Familiarity with Nextech