eTeam
Title: Field Engineer 3
Location: Washington, DC 20001
Job Type: Contract
Duration: 8 Months
100% Onsite role
Must have: PC/Laptop repair experience, Mac (MONTEREY, VENTURA, SONOMA)
Job Profile Summary:
Key Responsibilities:
ET_PB01
Location: Washington, DC 20001
Job Type: Contract
Duration: 8 Months
100% Onsite role
Must have: PC/Laptop repair experience, Mac (MONTEREY, VENTURA, SONOMA)
Job Profile Summary:
- Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
- Ensures systems operate as designed and are maintained and/or upgraded per requirements.
- Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
- Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities:
- Provides the full range of Field Engineering support for an assigned base of large / complex clients.
- Takes complete ownership of onsite service activity.
- Performs advanced-level maintenance on all products, including low-complexity installation activities.
- Provides technical feedback on equipment, systems and processes to improve overall service delivery.
- Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
ET_PB01