Join to apply for the Conference Services Manager role at Four Seasons Hotels and Resorts
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Join to apply for the Conference Services Manager role at Four Seasons Hotels and Resorts
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdales vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.
Who We Are
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. To learn more about Four Seasons Hotels and Resorts, watch this exciting video: We Are Four Seasons.
Four Seasons Resort Scottsdale is a luxury hotel nestled in the foothills of Pinnacle Peak amid towering cacti, enriched with outstanding design and talent.
The Opportunity
The Four Seasons Resort Scottsdale is seeking a Conference Services Manager to join our dynamic Sales & Catering Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each others contribution and importance.
Job Duties Include But Are Not Limited To
- Delivering the best in class conference experience to our guests.
- Selling and servicing catering events for the Resort.
- Working cohesively with the Banquet and Food & Beverage team to deliver seamless service.
The Ideal Candidate will have:
- Two years management experience within Catering or Conference Services is required
- Ability to drive revenue and exceed goals through upsells in Banquets food & beverage revenues to assigned groups.
- Responsible for forecasting food & beverage events from assigned groups.
- Ability to provide excellent customer service and exceed customer expectations.
- Excels at providing exceptional planning experience with timely follow up and enhancement recommendations
- Manages and leads follow up on rooms and food & beverage attrition.
- Upsells assigned groups Spa and Retail.
- Salesforces/Delphi experience preferred.
- Client Communication - build and maintain a strong relationship with clients, understanding their needs and working with them thru execution of their event
- Event Planning & Coordination - managing all aspects of events, including the room setup, catering, and other special requests
- Coordination with Hotel departments - work closely with all departments to ensure seamless service delivery.
- Event Execution - oversetting the execution of event, troubleshooting any issues that may arise.
- Financial Management - maintain budgets, communicating to clients of estimated expenses.
- Documentation - preparing and distributing event documents, such as Banquet Event Orders, Diagrams, Resume, Budget Estimates and post event reports
- Leads Planning Site Visits
- Work authorization in the United States.
- Weekends and holiday hours based on group requirements.
- Two years management experience within Catering or Conference Services is required
- Ability to drive revenue and exceed goals through upsells in Banquets food & beverage revenues to assigned groups.
- Responsible for forecasting food & beverage events from assigned groups.
- Ability to provide excellent customer service and exceed customer expectations.
- Excels at providing exceptional planning experience with timely follow up and enhancement recommendations
- Manages and leads follow up on rooms and food & beverage attrition.
- Upsells assigned groups Spa and Retail.
- Salesforces/Delphi experience preferred.
- Client Communication - build and maintain a strong relationship with clients, understanding their needs and working with them thru execution of their event
- Event Planning & Coordination - managing all aspects of events, including the room setup, catering, and other special requests
- Coordination with Hotel departments - work closely with all departments to ensure seamless service delivery.
- Event Execution - oversetting the execution of event, troubleshooting any issues that may arise.
- Financial Management - maintain budgets, communicating to clients of estimated expenses.
- Documentation - preparing and distributing event documents, such as Banquet Event Orders, Diagrams, Resume, Budget Estimates and post event reports
- Leads Planning Site Visits
- Work authorization in the United States.
- Weekends and holiday hours based on group requirements.
- Energizing Employee Culture where you are encouraged to be your true self!
- Comprehensive learning and development programs to help you master your craft.
- Inclusive and diverse employee engagement events all year-round.
- Exclusive discount and travel programs with Four Seasons
- Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
- And so much more!
US work authorization is required
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Sales and Customer Service-
Industries
Travel Arrangements and Hospitality
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