Accounts Receivable/Collections Specialist

Accounts Receivable/Collections Specialist

Join to apply for the Accounts Receivable/Collections Specialist role at McKinley Equipment

Accounts Receivable/Collections Specialist

19 hours ago Be among the first 25 applicants

Join to apply for the Accounts Receivable/Collections Specialist role at McKinley Equipment

This range is provided by McKinley Equipment. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$25.00/hr - $29.00/hr

Duties And Responsibilities

• Monitor and manage the accounts receivable ledger for service and parts customers to ensure payments are received on time.
• Contact customers via phone first, then email, then mail or other third party software applications.
• Research and resolve payment discrepancies or disputes in a professional manner.
• Generate and send duplicate invoices to customers if necessary.
• Maintain records of collection activities, payment promises and customer interactions.
• Coordinate with internal departments to resolve billing and account issues.
• Learn over time some technical issues to accurately discern warranty covered work from customer charges.
• Drive resolution on billing and payment problems by troubleshooting issues and collaborating with the team to find quick and efficient solutions.
• Prepare aging reports and analyze account trends for management review.
• Recommend accounts for escalation, payment plans, or write-offs when necessary.
• Maintain/update payment terms based on payment history.
• Maintain accounting folders and additional filing, including: new folders, hardcopies of billing, releases, preliminary notice.
• Respond to phone calls, emails and faxes for billing, revised billings.
• Other duties as assigned.
  

Qualifications

• 1 3 years of experience in accounts receivable, collections, billing or a related financial role.
• Proficiency in Microsoft Excel (formulas, pivot tables, VLOOKUP).
• Familiarity with accounting or ERP software, preferably Sage (Quickbooks, NetSuite, SAP, Oracle).
• Basic understanding of accounting principles (GAAP).
• Strong verbal and written communication for engaging with customers and internal teams.
• Strong negotiation and conflict resolution skills.
• Strong attention to detail and accuracy.
• Ability to prioritize, multitask and manage time effectively.
• Ability to identify discrepancies and work toward resolution.
• Analytical thinking to interpret aging reports and payment trends.
• Ability to successfully prioritize and meet deadlines.
• Punctual and reliable.
  

Preferred Qualifications

• Certified Credit and Collection Professional (CPC, CCP) or equivalent.
• Bookkeeping or accounting certifications.
• Use of document management systems or automation tools in receivables.
• Patience and professionalism when handling difficult or delinquent customers.
• Integrity and discretion when handling confidential information.
• Bilingual or multilingual.
• Strong organizational and filing skills.
• Excellent verbal and written communication.
  

Physical Requirements

• Prolonged sitting.
• Frequent telephone, must be able to speak and hear well enough to communicate with others.
• Must be able to see well enough to read the computer screen.
• Grasping/Feeling: must be able to write, type, manipulate a mouse and use telephone system.
• Ability to think and process information quickly, clearly and accurately.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing

• Industries

  Facilities Services

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