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Crossfire Consulting

Lead UX Designer

Crossfire Consulting, New York, New York, us, 10261

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Job Description:

** This role is hybrid with 3 days in the office and 2 days of remote work**

Responsibilities - Lead the end-to-end design process, from ideation through iteration to launch. - Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR). - Partner with UXR to understand rider needs, behaviors, and pain points; maintain a user feedback loop to continuously improve the experience. - Establish and document UX processes and best practices. - Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.

Experience and Education - 8 years of experience in UX design, with a focus on mobile applications. - Proven experience leading UX for complex digital products. - Excellent visual design skills & experience with design systems. - **Preferred:** Experience in the transportation industry or related fields; experience with accessibility guidelines. Additional Skills and Information: The Metropolitan Transportation Authority Digital Services team is expanding and looking for a Lead Product Designer to connect with. Our team works on all the realtime screens in the subway, as well as the TrainTime app and a new app for the subway and bus.