Forward Air
Position: Operations Manager
Compensation: $80,000 - 90,000 Annually
Job Description:
The Operations Manager is accountable for the overall success of warehouse operations, with a focus on developing and guiding leadership managers, supervisors, and department leads. This position requires strong critical thinking and evaluation skills to identify, assess, and resolve operational challenges of all sizes. The ideal candidate is a proven problem-solver who proactively seeks answers and implements effective solutions. The manager will ensure that personal protective equipment (PPE) is used and maintained in accordance with internal safety protocols, that client inventory and supplies are properly stored, monitored, and handled, and that all safety procedures are consistently reinforced to protect everyone in the facility.
Core Responsibilities & Duties:
Ensure all inbound & outbound service level agreement (SLA) goals are met while orders are shipping accurately according to client & customer needs
Managing the operations of the warehouse including the following departments: picking, packing, receiving, traffic, returns, VAS, inventory & maintenance
Plan & execute that direct-to-customer & wholesale outbound shipping is on track while working with traffic to ensure orders are shipping on time
Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off
Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment
Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met
Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met
Work with upper management to optimize the processes of each department for efficiency & accuracy
Maintaining an awareness of business needs, including new policies, clients or processes
Ensure that all scheduled projects are successfully completed
Oversee that the facility and all employees are in compliance with current safety procedures
Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards
Interacting with the accounting department to ensure accurate billing and collections
Serving as the main point of contact for after-hours service-related issues and requests
Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle
Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards
Maintaining regular contact with customer service & higher management for updates, changes & improvements
Conducting yearly performance reviews for warehouse team members
Providing corrective action plans for employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations
Maintaining and protecting the confidentiality of employee records, and other sensitive information
Other duties as assigned
Qualifications:
4+ years of management and operations experience in 3PL or warehouse equivalent roles
2+ years of experience utilizing a Warehouse Management System (WMS)
Comprehensive knowledge of the transportation, freight, and logistics industry
Ability to be certified & train warehouse staff in motorized material handling equipment
Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth
Ability to establish credibility and be decisive while supporting organizational preferences and priorities
Strong organization, project management, analytical, numerical, and reasoning abilities
Excellent communication, leadership, teamwork, negotiation, customer service, and interpersonal skills
Computer proficiency in Word, Excel, Outlook, and ability to learn other programs
Sound administrative skills and well-developed management abilities
Demonstrated commitment to workplace safety and housekeeping
Ability to operate warehouse equipment (manual/electric pallet jack, hand-held scanner, picking cart, shrink wrap, baler, scale, box cutter, desktop computer)
Basic math skills (counting, addition, subtraction, multiplication)
Ability to push, pull, grasp, and perform fine manipulation with hands throughout work hours
Must be able to bend, squat, twist, and lift up to 50 lbs., and work on feet for extended periods (minimum of 8 hours)
Willingness to travel occasionally to meet business needs
Commitment to the company’s core values
Forward Air is an Equal Opportunity Employer.
#FWRD3
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team
Compensation: $80,000 - 90,000 Annually
Job Description:
The Operations Manager is accountable for the overall success of warehouse operations, with a focus on developing and guiding leadership managers, supervisors, and department leads. This position requires strong critical thinking and evaluation skills to identify, assess, and resolve operational challenges of all sizes. The ideal candidate is a proven problem-solver who proactively seeks answers and implements effective solutions. The manager will ensure that personal protective equipment (PPE) is used and maintained in accordance with internal safety protocols, that client inventory and supplies are properly stored, monitored, and handled, and that all safety procedures are consistently reinforced to protect everyone in the facility.
Core Responsibilities & Duties:
Ensure all inbound & outbound service level agreement (SLA) goals are met while orders are shipping accurately according to client & customer needs
Managing the operations of the warehouse including the following departments: picking, packing, receiving, traffic, returns, VAS, inventory & maintenance
Plan & execute that direct-to-customer & wholesale outbound shipping is on track while working with traffic to ensure orders are shipping on time
Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off
Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment
Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met
Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met
Work with upper management to optimize the processes of each department for efficiency & accuracy
Maintaining an awareness of business needs, including new policies, clients or processes
Ensure that all scheduled projects are successfully completed
Oversee that the facility and all employees are in compliance with current safety procedures
Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards
Interacting with the accounting department to ensure accurate billing and collections
Serving as the main point of contact for after-hours service-related issues and requests
Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle
Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards
Maintaining regular contact with customer service & higher management for updates, changes & improvements
Conducting yearly performance reviews for warehouse team members
Providing corrective action plans for employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations
Maintaining and protecting the confidentiality of employee records, and other sensitive information
Other duties as assigned
Qualifications:
4+ years of management and operations experience in 3PL or warehouse equivalent roles
2+ years of experience utilizing a Warehouse Management System (WMS)
Comprehensive knowledge of the transportation, freight, and logistics industry
Ability to be certified & train warehouse staff in motorized material handling equipment
Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth
Ability to establish credibility and be decisive while supporting organizational preferences and priorities
Strong organization, project management, analytical, numerical, and reasoning abilities
Excellent communication, leadership, teamwork, negotiation, customer service, and interpersonal skills
Computer proficiency in Word, Excel, Outlook, and ability to learn other programs
Sound administrative skills and well-developed management abilities
Demonstrated commitment to workplace safety and housekeeping
Ability to operate warehouse equipment (manual/electric pallet jack, hand-held scanner, picking cart, shrink wrap, baler, scale, box cutter, desktop computer)
Basic math skills (counting, addition, subtraction, multiplication)
Ability to push, pull, grasp, and perform fine manipulation with hands throughout work hours
Must be able to bend, squat, twist, and lift up to 50 lbs., and work on feet for extended periods (minimum of 8 hours)
Willingness to travel occasionally to meet business needs
Commitment to the company’s core values
Forward Air is an Equal Opportunity Employer.
#FWRD3
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication
About the Team