MHI Talent Solutions | Technical Product Manager, Retail Systems (Santa Monica)

Job Description

This pivotal position resides with one of our Talent Solutions clients where we have established a strong partnership. This role will involve collaboration across engineering, retail operations, and CX teamsowning the roadmap for retail-facing tools and driving initiatives to improve store performance, inventory visibility, and omnichannel consistency.

Role: Technical Product Manager, Retail Systems

Location: Los Angeles, California

Status: MHI is a successful managed services partner and is now assisting with their key direct hire needs.

Key Qualifications/Responsibilities:

• Retail Systems Ownership: Lead product strategy and execution for internal tools supporting retail operations, including store inventory visibility, POS enhancements, and store associate workflows.
• Integration Architecture & Data Flows: Define and maintain integration logic across Shopify, NetSuite ERP, POS, and WMS systems. Ensure real-time, bidirectional data flows supporting inventory accuracy, order orchestration, and customer experience.
• Retail Modernization Strategy: Partner with engineering and retail leadership to define the roadmap for modernizing legacy retail systems. Identify opportunities for custom app development to support store operations, clienteling, and omnichannel fulfillment.
• CX Tooling Support: Collaborate with CX teams to enhance internal tools that streamline support workflows, improve visibility into customer orders, and reduce manual overhead.
• Technical Product Leadership: Translate complex business requirements into scalable technical solutions. Draft detailed product specs, user stories, and system diagrams. Partner with engineering to scope, prioritize, and deliver features using Agile practices.
• Stakeholder Collaboration: Facilitate cross-functional alignment with Retail Ops, Engineering, Finance, and CX. Lead discovery sessions, pilot programs, and feedback loops to ensure adoption and effectiveness of new tools.
• Monitoring & Quality Assurance: Support UAT and QA processes. Implement monitoring and alerting for key integration points and system health.
• Documentation & Training: Maintain comprehensive documentation for tools, workflows, and integration logic. Support onboarding and training for retail and CX teams.

Skills, Knowledge, and Expertise:

• 57 years of product management experience, ideally in retail, ecommerce, or ERP-integrated environments.
• Deep understanding of Shopify, NetSuite ERP, and POS systems (e.g., NewStore, Lightspeed, Square).
• Experience with integration platforms (e.g., Celigo, Boomi, Mulesoft) and API-based system design.
• Familiarity with retail inventory flows, including store transfers, returns, cycle counts, and omnichannel fulfillment.
• Strong grasp of data structures, event-driven architecture, and process monitoring tools.
• Proven ability to lead cross-functional teams and deliver tools that scale with business growth.

Company Benefits include: 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits; 401(k) savings plan with up to 4% match; Unlimited PTO; Employee Discounts; Full Access to LinkedIn Learning.

Salary range: $150,000 - $175,000

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