Director of Continuous Improvement Business Processes (Boston)

Director of Continuous Improvement Business Processes

Join to apply for the Director of Continuous Improvement Business Processes role at Northeastern University

Director of Continuous Improvement Business Processes

Join to apply for the Director of Continuous Improvement Business Processes role at Northeastern University

Director of Continuous Improvement Business Processes

About the Opportunity

JOB SUMMARY

Lead business process optimization initiatives across our Finance organization, with a focus on leveraging SaaS technologies and emerging technology such as Agentic AI. This role will champion a culture of continuous improvement, driving efficiency, scalability, and operational excellence across our finance systems, workflows, and cross-functional processes.

The ideal candidate is a data-driven leader who can blend business acumen, process redesign, and technology enablement with a collaborative open communication style to scale our finance operations in a high-growth, SaaS environment.

MINIMUM QUALIFICATIONS

Bachelor's degree in Finance, Business, Engineering, or related field and eight to ten years of related experience

required.

Preferred: CPA, CMA, or MBA 10+ years of Finance experience. Knowledge of or Workday Certified in HCM/PAY/FIN and experience with large complex project management.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Drive end-to-end process improvement strategies across finance and adjacent functions, including billing, revenue recognition, FP&A, accounting operations, and procurement.

SaaS Optimization 20%

Evaluate and optimize the use of SaaS platforms (e.g., Workday, Jaeggar, ServiceNow, Adaptive Insights, etc.) to automate and streamline workflows.

Process Design & Documentation 20%

Design, document, and implement scalable finance processes aligned with business goals and compliance requirements.

Compliance & Controls: Ensure that process improvements adhere to internal controls.

Cross-Functional Collaboration 20%

Partner with IT, product, sales operations (should we remove?), and other stakeholders such as the ADAFs, OTC, and global campus leadership to align systems and processes with business strategy.

Change Management: Lead change initiatives, foster user adoption of new tools/processes, and provide training where needed.

Leadership 20%

Build and lead a team of BSAs and change professionals focused on process excellence and operational transformation.

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Expected Hiring Range:

$154,810.00 - $224,473.75

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees al

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning, Project Management, and Finance

• Industries

  Higher Education, IT Services and IT Consulting, and Business Consulting and Services

Referrals increase your chances of interviewing at Northeastern University by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Child care support

Paid paternity leave

Tuition assistance

Disability insurance

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