Digital Systems & CRM Specialist #Automobile #CRM #NJH

Key Responsibilities Enhance and support our Sales360 system (digital retail experience and CRM platform) across the group. Collaborate with users and developers to deliver best-in-class experience and features, provide user training and process documentation, manage internal inquiries. Plan and execute email marketing campaigns with centralised databases, including segmentation and automation Manage and maintain the centralised databases across various platforms, including the accurate and timely data transfer from the principal systems (e.g. Salesforce) Manage and execute the expansion of structured and effective CRM programmes Leverage data analytics across all platforms to enhance customer and user experiences Develop quarterly customer profiles for brand marketing teams to identify trends and opportunities Compile and report weekly, monthly and quarterly digital metrics (e.g. digital performance, conversions, social media activities), market audits, industry trends and media effectiveness Prepare monthly online (Google) brand satisfaction levels and share of voice across brands and market segments The Requisite: Minimum Degree qualifications with 2 – 3 years in digital marketing or systems with proven track records of performance marketing experience Meticulous with excellent attention to details Able to excel under pressure with the ability to manage concurrently projects and multiple deadlines Highly organised and analytical Strong written and verbal communication Result-oriented problem solver and team-player Willingness to learn and excel Proficient in CRM and Marketing Platforms (e.g. ActiveCampaign, SalesForce, etc.) and MS Office application Passionate about all things digital: eager to learn and try new digital marketing technologies and methodologies Location: Alexandra Industry: European MNC Automotive Working hours: 8.30am to 6.00pm Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg Jessie Hoe Huey Miin CEI Reg No. R1103861 EA Lic: 99C4599

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