Improvix Technologies
Technical Trainer -- Must have Security Clearance
Improvix Technologies, Washington, District of Columbia, us, 20022
Technical Trainer -- Must have Security Clearance
Join to apply for the
Technical Trainer -- Must have Security Clearance
role at
Improvix Technologies Technical Trainer -- Must have Security Clearance
1 day ago Be among the first 25 applicants Join to apply for the
Technical Trainer -- Must have Security Clearance
role at
Improvix Technologies Improvix Technologies provided pay range
This range is provided by Improvix Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$100,000.00/yr - $145,000.00/yr Trainer – Case Management Application
Location:
Onsite, Washington, DC
Clearance Required:
Secret
Schedule:
Full-Time, Onsite 5 Days per Week (No Remote or Hybrid Options)
About The Role
Improvix Technologies is seeking a full-time Trainer to support the implementation, training, and end-user support of a mission-critical case management application. This role requires a professional with strong communication skills, experience working with executive-level stakeholders, and the ability to manage both instructional development and Help Desk responsibilities.
The Trainer will split their time between designing and delivering training content and providing Tier 1 end-user support. Ideal candidates will be organized, proactive, and customer-focused, with a proven track record in high-profile, fast-paced environments.
Key Responsibilities
Application Expertise
Become a subject matter expert on the case management system to deliver accurate training and support.
Training Development & Delivery
Design and lead training sessions for users at all levels of technical proficiency. Develop written and multimedia content including SOPs, quick reference guides, and video tutorials. Conduct professional in-person and virtual training sessions with clarity and executive presence.
VIP / Executive User Engagement
Provide tailored, white-glove support to senior leadership and VIP stakeholders. Adapt communication and delivery style for high-level executive audiences.
Help Desk Support (Approx. 50%)
Act as a primary point of contact for Tier 1 end-user support. Troubleshoot application issues, resolve user inquiries, and coordinate with technical teams. Escalate and follow up on technical issues as needed.
Communication & Resource Management
Draft and distribute system updates, newsletters, and training announcements. Maintain SharePoint resources including training calendars, FAQs, and release notes. Reactivate and manage a Microsoft Teams channel to support ongoing user engagement and knowledge sharing.
Continuous Improvement
Gather and integrate user feedback to refine training and support materials. Collaborate with internal teams to increase system adoption and communicate feature updates.
Required Qualifications
Education
Bachelor’s degree in Education, IT, Business Administration, or related field (or equivalent experience).
Experience
5–7 years of experience in training, instructional design, or user support. Experience supporting VIP or executive-level users in high-pressure settings. Prior experience providing Tier 1 or Help Desk support strongly preferred.
Technical Skills
Proficiency with Microsoft Office Suite and tools like PowerPoint, Adobe Captivate, or Camtasia. Familiarity with case management systems, SharePoint, and Microsoft Teams.
Communication & Interpersonal Skills
Excellent written and verbal communication skills. Ability to convey complex topics to non-technical or executive-level audiences. Strong customer service orientation and professional presence.
Time Management & Adaptability
Skilled at managing multiple responsibilities including training and support. Able to adapt quickly to evolving priorities and user needs.
Work Schedule
Full-time, onsite downtown Washington DC (Monday–Friday). Must be available during core business hours to support live training and Help Desk activities. At Improvix Technologies, Inc. we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers’ expectations and enhance the Government’s technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.
Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Join to apply for the
Technical Trainer -- Must have Security Clearance
role at
Improvix Technologies Technical Trainer -- Must have Security Clearance
1 day ago Be among the first 25 applicants Join to apply for the
Technical Trainer -- Must have Security Clearance
role at
Improvix Technologies Improvix Technologies provided pay range
This range is provided by Improvix Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$100,000.00/yr - $145,000.00/yr Trainer – Case Management Application
Location:
Onsite, Washington, DC
Clearance Required:
Secret
Schedule:
Full-Time, Onsite 5 Days per Week (No Remote or Hybrid Options)
About The Role
Improvix Technologies is seeking a full-time Trainer to support the implementation, training, and end-user support of a mission-critical case management application. This role requires a professional with strong communication skills, experience working with executive-level stakeholders, and the ability to manage both instructional development and Help Desk responsibilities.
The Trainer will split their time between designing and delivering training content and providing Tier 1 end-user support. Ideal candidates will be organized, proactive, and customer-focused, with a proven track record in high-profile, fast-paced environments.
Key Responsibilities
Application Expertise
Become a subject matter expert on the case management system to deliver accurate training and support.
Training Development & Delivery
Design and lead training sessions for users at all levels of technical proficiency. Develop written and multimedia content including SOPs, quick reference guides, and video tutorials. Conduct professional in-person and virtual training sessions with clarity and executive presence.
VIP / Executive User Engagement
Provide tailored, white-glove support to senior leadership and VIP stakeholders. Adapt communication and delivery style for high-level executive audiences.
Help Desk Support (Approx. 50%)
Act as a primary point of contact for Tier 1 end-user support. Troubleshoot application issues, resolve user inquiries, and coordinate with technical teams. Escalate and follow up on technical issues as needed.
Communication & Resource Management
Draft and distribute system updates, newsletters, and training announcements. Maintain SharePoint resources including training calendars, FAQs, and release notes. Reactivate and manage a Microsoft Teams channel to support ongoing user engagement and knowledge sharing.
Continuous Improvement
Gather and integrate user feedback to refine training and support materials. Collaborate with internal teams to increase system adoption and communicate feature updates.
Required Qualifications
Education
Bachelor’s degree in Education, IT, Business Administration, or related field (or equivalent experience).
Experience
5–7 years of experience in training, instructional design, or user support. Experience supporting VIP or executive-level users in high-pressure settings. Prior experience providing Tier 1 or Help Desk support strongly preferred.
Technical Skills
Proficiency with Microsoft Office Suite and tools like PowerPoint, Adobe Captivate, or Camtasia. Familiarity with case management systems, SharePoint, and Microsoft Teams.
Communication & Interpersonal Skills
Excellent written and verbal communication skills. Ability to convey complex topics to non-technical or executive-level audiences. Strong customer service orientation and professional presence.
Time Management & Adaptability
Skilled at managing multiple responsibilities including training and support. Able to adapt quickly to evolving priorities and user needs.
Work Schedule
Full-time, onsite downtown Washington DC (Monday–Friday). Must be available during core business hours to support live training and Help Desk activities. At Improvix Technologies, Inc. we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers’ expectations and enhance the Government’s technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.
Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Improvix Technologies by 2x Get notified about new Technical Trainer jobs in
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Technical Security Systems Instructor II - 6129
Senior Learning Technical Writer (VA or TX)
McLean, VA $98,000.00-$148,000.00 2 weeks ago Fairfax, VA $55,248.64-$82,873.53 1 month ago Technical Writer - TS required to apply; Washington DC; Junior to SME
Washington, DC $60,000.00-$120,000.00 1 month ago Technical Writer/Editor (O-5 Billet) Supervisory
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Fort Meade, MD $80,000.00-$120,000.00 1 month ago Technology Learning & Development Technical Writer
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Washington, DC $119,884.50-$173,166.50 6 days ago Technical Writer/Editor (O-5 Billet) Supervisory
Rockville, MD $100,000.00-$120,000.00 5 days ago Acquisition Program Analyst, variety of levels - USAF, Pentagon
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr