Improvix Technologies
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Improvix Technologies provided pay range
This range is provided by Improvix Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$100,000.00/yr - $135,000.00/yr Direct message the job poster from Improvix Technologies Recruitment Manager at Improvix Technologies
Trainer – Case Management Application Location:
Onsite, Washington, DC Clearance Required:
Secret Schedule:
Full-Time, Onsite 5 Days per Week (No Remote or Hybrid Options) About the Role The U.S. Department of State is seeking a full-time Trainer to support the implementation, training, and end-user support of a mission-critical case management application. This role requires a professional with strong communication skills, experience working with executive-level stakeholders (SES/SFS or equivalent), and the ability to manage both instructional development and Help Desk responsibilities. The Trainer will split their time between designing and delivering training content and providing Tier 1 end-user support. Ideal candidates will be organized, proactive, and customer-focused, with a proven track record in high-profile, fast-paced environments. Key Responsibilities Application Expertise Become a subject matter expert on the case management system to deliver accurate training and support. Training Development & Delivery Design and lead training sessions for users at all levels of technical proficiency. Develop written and multimedia content including SOPs, quick reference guides, and video tutorials. Conduct professional in-person and virtual training sessions with clarity and executive presence. Provide tailored, white-glove support to senior leadership and VIP stakeholders. Adapt communication and delivery style for high-level executive audiences. Help Desk Support (Approx. 50%) Act as a primary point of contact for Tier 1 end-user support. Troubleshoot application issues, resolve user inquiries, and coordinate with technical teams. Escalate and follow up on technical issues as needed. Communication & Resource Management Draft and distribute system updates, newsletters, and training announcements. Maintain SharePoint resources including training calendars, FAQs, and release notes. Reactivate and manage a Microsoft Teams channel to support ongoing user engagement and knowledge sharing. Gather and integrate user feedback to refine training and support materials. Collaborate with internal teams to increase system adoption and communicate feature updates. Required Qualifications Education Bachelor’s degree in Education, IT, Business Administration, or related field (or equivalent experience). Experience 5–7 years of experience in training, instructional design, or user support. Experience supporting VIP or executive-level users in high-pressure settings. Prior experience providing Tier 1 or Help Desk support strongly preferred. Technical Skills Proficiency with Microsoft Office Suite and tools like PowerPoint, Adobe Captivate, or Camtasia. Familiarity with case management systems, SharePoint, and Microsoft Teams. Communication & Interpersonal Skills Excellent written and verbal communication skills. Ability to convey complex topics to non-technical or executive-level audiences. Strong customer service orientation and professional presence. Skilled at managing multiple responsibilities including training and support. Able to adapt quickly to evolving priorities and user needs. Work Schedule Full-time, onsite at Department of State HQ (Monday–Friday). Must be available during core business hours to support live training and Help Desk activities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Improvix Technologies by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Trainer” roles.
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This range is provided by Improvix Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$100,000.00/yr - $135,000.00/yr Direct message the job poster from Improvix Technologies Recruitment Manager at Improvix Technologies
Trainer – Case Management Application Location:
Onsite, Washington, DC Clearance Required:
Secret Schedule:
Full-Time, Onsite 5 Days per Week (No Remote or Hybrid Options) About the Role The U.S. Department of State is seeking a full-time Trainer to support the implementation, training, and end-user support of a mission-critical case management application. This role requires a professional with strong communication skills, experience working with executive-level stakeholders (SES/SFS or equivalent), and the ability to manage both instructional development and Help Desk responsibilities. The Trainer will split their time between designing and delivering training content and providing Tier 1 end-user support. Ideal candidates will be organized, proactive, and customer-focused, with a proven track record in high-profile, fast-paced environments. Key Responsibilities Application Expertise Become a subject matter expert on the case management system to deliver accurate training and support. Training Development & Delivery Design and lead training sessions for users at all levels of technical proficiency. Develop written and multimedia content including SOPs, quick reference guides, and video tutorials. Conduct professional in-person and virtual training sessions with clarity and executive presence. Provide tailored, white-glove support to senior leadership and VIP stakeholders. Adapt communication and delivery style for high-level executive audiences. Help Desk Support (Approx. 50%) Act as a primary point of contact for Tier 1 end-user support. Troubleshoot application issues, resolve user inquiries, and coordinate with technical teams. Escalate and follow up on technical issues as needed. Communication & Resource Management Draft and distribute system updates, newsletters, and training announcements. Maintain SharePoint resources including training calendars, FAQs, and release notes. Reactivate and manage a Microsoft Teams channel to support ongoing user engagement and knowledge sharing. Gather and integrate user feedback to refine training and support materials. Collaborate with internal teams to increase system adoption and communicate feature updates. Required Qualifications Education Bachelor’s degree in Education, IT, Business Administration, or related field (or equivalent experience). Experience 5–7 years of experience in training, instructional design, or user support. Experience supporting VIP or executive-level users in high-pressure settings. Prior experience providing Tier 1 or Help Desk support strongly preferred. Technical Skills Proficiency with Microsoft Office Suite and tools like PowerPoint, Adobe Captivate, or Camtasia. Familiarity with case management systems, SharePoint, and Microsoft Teams. Communication & Interpersonal Skills Excellent written and verbal communication skills. Ability to convey complex topics to non-technical or executive-level audiences. Strong customer service orientation and professional presence. Skilled at managing multiple responsibilities including training and support. Able to adapt quickly to evolving priorities and user needs. Work Schedule Full-time, onsite at Department of State HQ (Monday–Friday). Must be available during core business hours to support live training and Help Desk activities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Improvix Technologies by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Trainer” roles.
Washington, DC $85,000.00-$95,000.00 2 weeks ago Manager, Performance Improvement - Technical Training and Development
Washington, DC $64,350.00-$72,000.00 6 days ago Fairfax, VA $55,248.64-$82,873.53 1 month ago Technical Writer - Temporary (Top Secret Clearance)
Documentation Specialist / Technical Writer
Technical Security Systems Instructor II - 6129
Technical Writer/Editor (O-5 Billet) Supervisory
Sr Product Manager-Tech (ES), Skill Tracks, AWS Training and Certification
Arlington, VA $137,000.00-$236,800.00 1 week ago Senior Learning Technical Writer (VA or TX)
McLean, VA $98,000.00-$148,000.00 1 week ago Technical Writer - TS required to apply; Washington DC; Junior to SME
Washington, DC $60,000.00-$120,000.00 1 month ago Technology Learning & Development Technical Writer
Washington, DC $90,000.00-$100,000.00 1 week ago Fort Meade, MD $110,550.59-$135,550.59 3 weeks ago Odenton, MD $63,700.00-$115,150.00 9 hours ago Acquisition Program Analyst, variety of levels - USAF, Pentagon
Reston, VA $116,000.00-$172,000.00 14 hours ago Technical Writer/Editor (O-5 Billet) Supervisory
Technical Writer - FISMA/HVA Support (15.27)
Washington, DC $70,000.00-$175,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr