Improvix Technologies, Inc.
Business Analyst for Cloud Platforms
Improvix Technologies, Inc., Washington, District of Columbia, us, 20022
Join to apply for the
Business Analyst for Cloud Platforms
role at
Improvix Technologies Join to apply for the
Business Analyst for Cloud Platforms
role at
Improvix Technologies Improvix Technologies provided pay range
This range is provided by Improvix Technologies. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$120,000.00/yr - $140,000.00/yr Role: Business Analyst
Location: Washington, DC (Onsite 5 days/week)
Type: Full Time
Clearance: Top Secret Clearance
Job Overview
Improvix Technologies is seeking a customer-focused and detail-oriented
Business Analyst
to support our growing
shared services portfolio
for our Federal customer. This role will focus on supporting customers adopting cloud-based platforms such as
AWS, GCP, and Azure
. The Business Analyst will play a critical role in ma naging
customer onboarding
,
intake
and discovery
,
requirements gathering
,
customer communication
,
billing coordination
, and
documentation
in alignment with a managed/shared services delivery model. This individual will work closely with platform leads, developers, project managers, and federal stakeholders to ensure customer satisfaction and service excellence. The BA also serves as Scrum Master for their team, helping teammates resolve impediments and risks, while staying on target within every sprint.
Key Responsibilities
Serve as the primary point of contact for new and existing managed services customers during onboarding and service adoption. Conduct intake sessions, stakeholder interviews, and discovery workshops to understand and document customer needs. Translate business needs into detailed functional requirements, user stories, and process workflows. Maintain a comprehensive intake tracker and coordinate service request prioritization with delivery leads. Collaborate with technical teams to ensure accurate solution alignment with customer needs. Track and facilitate monthly/quarterly billing data associated with service consumption and platform usage. Create and maintain clear and thorough documentation including intake forms, requirements logs, decision registers, and service catalogs. Act as a liaison between the customer, internal teams, and other vendors to ensure timely responses and resolutions. Support the creation of customer-facing knowledge articles, onboarding guides, FAQs, and user documentation. Monitor customer satisfaction and suggest improvements to intake and onboarding processes.
Required Qualifications
35 years of experience as a Business Analyst supporting federal clients, ideally in a managed services or IT service delivery environment. Familiarity with cloud platforms (e.g., Azure, AWS) Strong understanding of requirements gathering, intake processes, business process mapping, and customer engagement. Experience working in an Agile or hybrid project delivery model. Strong written and verbal communication skills, with the ability to create clear documentation and interact effectively with stakeholders. Experience supporting or coordinating billing and service tracking functions. Excellent organizational skills and attention to detail.
Preferred Qualifications
Prior experience supporting federal civilian agencies. Experience working in a customer success, service delivery, or shared services environment. Familiarity with tools like Jira, Confluence, ServiceNow, or SharePoint. Understanding of ITIL or service management principles. Agile certification (e.g., Certified Scrum Master or PMI-ACP) is a plus. At Improvix Technologies, Inc. we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers expectations and enhance the Governments technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.
Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Research, Analyst, and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Improvix Technologies by 2x Sign in to set job alerts for Business Analyst roles.
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District of Columbia, United States $78,073.24-$130,122.06 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Business Analyst for Cloud Platforms
role at
Improvix Technologies Join to apply for the
Business Analyst for Cloud Platforms
role at
Improvix Technologies Improvix Technologies provided pay range
This range is provided by Improvix Technologies. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$120,000.00/yr - $140,000.00/yr Role: Business Analyst
Location: Washington, DC (Onsite 5 days/week)
Type: Full Time
Clearance: Top Secret Clearance
Job Overview
Improvix Technologies is seeking a customer-focused and detail-oriented
Business Analyst
to support our growing
shared services portfolio
for our Federal customer. This role will focus on supporting customers adopting cloud-based platforms such as
AWS, GCP, and Azure
. The Business Analyst will play a critical role in ma naging
customer onboarding
,
intake
and discovery
,
requirements gathering
,
customer communication
,
billing coordination
, and
documentation
in alignment with a managed/shared services delivery model. This individual will work closely with platform leads, developers, project managers, and federal stakeholders to ensure customer satisfaction and service excellence. The BA also serves as Scrum Master for their team, helping teammates resolve impediments and risks, while staying on target within every sprint.
Key Responsibilities
Serve as the primary point of contact for new and existing managed services customers during onboarding and service adoption. Conduct intake sessions, stakeholder interviews, and discovery workshops to understand and document customer needs. Translate business needs into detailed functional requirements, user stories, and process workflows. Maintain a comprehensive intake tracker and coordinate service request prioritization with delivery leads. Collaborate with technical teams to ensure accurate solution alignment with customer needs. Track and facilitate monthly/quarterly billing data associated with service consumption and platform usage. Create and maintain clear and thorough documentation including intake forms, requirements logs, decision registers, and service catalogs. Act as a liaison between the customer, internal teams, and other vendors to ensure timely responses and resolutions. Support the creation of customer-facing knowledge articles, onboarding guides, FAQs, and user documentation. Monitor customer satisfaction and suggest improvements to intake and onboarding processes.
Required Qualifications
35 years of experience as a Business Analyst supporting federal clients, ideally in a managed services or IT service delivery environment. Familiarity with cloud platforms (e.g., Azure, AWS) Strong understanding of requirements gathering, intake processes, business process mapping, and customer engagement. Experience working in an Agile or hybrid project delivery model. Strong written and verbal communication skills, with the ability to create clear documentation and interact effectively with stakeholders. Experience supporting or coordinating billing and service tracking functions. Excellent organizational skills and attention to detail.
Preferred Qualifications
Prior experience supporting federal civilian agencies. Experience working in a customer success, service delivery, or shared services environment. Familiarity with tools like Jira, Confluence, ServiceNow, or SharePoint. Understanding of ITIL or service management principles. Agile certification (e.g., Certified Scrum Master or PMI-ACP) is a plus. At Improvix Technologies, Inc. we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers expectations and enhance the Governments technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.
Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Research, Analyst, and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Improvix Technologies by 2x Sign in to set job alerts for Business Analyst roles.
Washington, DC $110,000.00-$140,000.00 3 weeks ago Washington, DC $60,000.00-$110,000.00 1 month ago District of Columbia, United States $100,000.00-$140,000.00 2 weeks ago Future Opportunity: Federal Business Analyst (Evergreen Requisition)
District of Columbia, United States 1 week ago Senior Business Process & Performance Analyst
Washington, DC $100,000.00-$105,000.00 2 weeks ago Washington, DC $75,000.00-$110,000.00 2 weeks ago Washington, DC $80,000.00-$96,000.00 23 hours ago District of Columbia, United States $65,000.00-$95,000.00 8 months ago District of Columbia, United States 3 weeks ago Washington, DC $90,000.00-$150,000.00 1 day ago Senior Peoplesoft Business Analyst / Tester (Agile)
District of Columbia, United States $78,073.24-$130,122.06 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr