Service Excellence/ Quality Service Manager (Healthcare, Public) #HCG

Responsibilities Plan initiatives to enhance the patient experience and foster a patient-centric culture. Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers. Requirements Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role. Demonstrate a proven track record in establishing a service-oriented culture. Possess experience in developing, evaluating, and conducting service training. Have excellent writing and editing skills. Possess expertise in conflict resolution, data analytics, and presentation skills. All qualified applicants, please send in your resume to: triciagoh@recruitexpress.com.sg Tricia Celestine Goh (R1981653) Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

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