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Job DescriptionJob Description
The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Job Title:
Customer Service Specialist Location:
Boston, MA Employment Type:
Full-Time Compensation:
$19–$22/hour + benefits Overview: We’re seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience. Key Responsibilities: Respond to customer inquiries across multiple channels (phone, email, live chat) Resolve product or service issues with empathy and professionalism Maintain accurate and complete customer records in the CRM system Collaborate with operations and technical teams to resolve escalated cases Recommend solutions, product upgrades, or alternatives as needed Support onboarding or training for new customers Qualifications: High school diploma or GED; associate’s degree 2+ years in a customer service or client-facing role Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Experience with CRM software (Salesforce, HubSpot, etc.)
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The information below covers the role requirements, expected candidate experience, and accompanying qualifications. Job Title:
Customer Service Specialist Location:
Boston, MA Employment Type:
Full-Time Compensation:
$19–$22/hour + benefits Overview: We’re seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience. Key Responsibilities: Respond to customer inquiries across multiple channels (phone, email, live chat) Resolve product or service issues with empathy and professionalism Maintain accurate and complete customer records in the CRM system Collaborate with operations and technical teams to resolve escalated cases Recommend solutions, product upgrades, or alternatives as needed Support onboarding or training for new customers Qualifications: High school diploma or GED; associate’s degree 2+ years in a customer service or client-facing role Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Experience with CRM software (Salesforce, HubSpot, etc.)
#J-18808-Ljbffr