Daikin Comfort
Technical Service Manager- HVAC (hybrid-work from home)
Daikin Comfort, San Jose, California, United States, 95199
Technical Service Manager- HVAC (hybrid-work from home)
Join to apply for the
Technical Service Manager- HVAC (hybrid-work from home)
role at
Daikin Comfort Technical Service Manager- HVAC (hybrid-work from home)
Join to apply for the
Technical Service Manager- HVAC (hybrid-work from home)
role at
Daikin Comfort Regional Technical Manager Remote Hybrid position (work from home office but you must live in the region you support).
The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems with a focus on Commercial VRV/VRF products, including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.
Position Responsibilities
May include;
Provide support for dealers/contractors to resolve technical issues Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates Produce training materials for sessions Produce materials and conduct installation and service training sessions Responsible for a high quality, cost-efficient and on time service operation (internal and external) Ensure the availability and quality of communications with our customers Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes Participate in additional projects/activities to support ongoing business needs
Job Title
Technical Service Manager
Nature and Scope
Works within knowledge Provides guidance to internal and external customers
Knowledge and Skills
Formal Product Training – effectively train / educate customers on our products Strong HVAC technical knowledge, operating systems, mechanical and electrical ability Excellent customer service, relationship management and interpersonal skills Proficiency in MS Outlook, Word, Excel and PowerPoint Must have excellent communication skills both written and verbal and HVAC technical acumen High level of attention to detail and problem solving skills Excellent organizational, time management and project management skills Ability to apply good judgement, strong work ethics and integrity on the job Highly self-motivated and directed with the ability to work in a fast moving environment
Experience
5+ years
Education
High School Diploma or GED equivalent HVAC training/certification required
People Management
No
Physical Requirements / Working Environment
Must be able to perform essential responsibilities with or without reasonable accommodations Travel is required – up to 30%
Salary
$107,550.00 - $134,695.00
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Industrial Machinery Manufacturing Referrals increase your chances of interviewing at Daikin Comfort by 2x Get notified about new Technical Services Manager jobs in
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Join to apply for the
Technical Service Manager- HVAC (hybrid-work from home)
role at
Daikin Comfort Technical Service Manager- HVAC (hybrid-work from home)
Join to apply for the
Technical Service Manager- HVAC (hybrid-work from home)
role at
Daikin Comfort Regional Technical Manager Remote Hybrid position (work from home office but you must live in the region you support).
The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems with a focus on Commercial VRV/VRF products, including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.
Position Responsibilities
May include;
Provide support for dealers/contractors to resolve technical issues Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates Produce training materials for sessions Produce materials and conduct installation and service training sessions Responsible for a high quality, cost-efficient and on time service operation (internal and external) Ensure the availability and quality of communications with our customers Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes Participate in additional projects/activities to support ongoing business needs
Job Title
Technical Service Manager
Nature and Scope
Works within knowledge Provides guidance to internal and external customers
Knowledge and Skills
Formal Product Training – effectively train / educate customers on our products Strong HVAC technical knowledge, operating systems, mechanical and electrical ability Excellent customer service, relationship management and interpersonal skills Proficiency in MS Outlook, Word, Excel and PowerPoint Must have excellent communication skills both written and verbal and HVAC technical acumen High level of attention to detail and problem solving skills Excellent organizational, time management and project management skills Ability to apply good judgement, strong work ethics and integrity on the job Highly self-motivated and directed with the ability to work in a fast moving environment
Experience
5+ years
Education
High School Diploma or GED equivalent HVAC training/certification required
People Management
No
Physical Requirements / Working Environment
Must be able to perform essential responsibilities with or without reasonable accommodations Travel is required – up to 30%
Salary
$107,550.00 - $134,695.00
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Engineering and Information Technology Industries Industrial Machinery Manufacturing Referrals increase your chances of interviewing at Daikin Comfort by 2x Get notified about new Technical Services Manager jobs in
San Jose, CA . Senior Manager of Technical Field Support
San Jose, CA $143,500.00-$172,200.00 1 week ago Sunnyvale, CA $150,000.00-$160,000.00 4 days ago Mountain View, CA $70,000.00-$86,000.00 2 weeks ago San Jose, CA $98,000.00-$130,000.00 5 days ago San Jose, CA $175,000.00-$255,000.00 2 weeks ago Menlo Park, CA $220,000.00-$235,000.00 3 weeks ago Engineering Manager - Global E-commerce Governance Platform - San Jose
San Jose, CA $224,000.00-$560,000.00 1 week ago Engineering Manager, Data Sharing & Collaboration
Engineering Manager - Release and Deployment Infrastructure
Mountain View, CA $204,000.00-$343,000.00 2 months ago Engineering Manager - Online Data Stores (Caching)
Partner Engineering Manager, Music & Content
Mountain View, CA $186,300.00-$269,075.00 3 days ago Mountain View, CA $160,000.00-$210,000.00 2 weeks ago Mountain View, CA $200,000.00-$225,000.00 2 weeks ago Engineering Manager, ML Recommendations - USDS
San Jose, CA $224,000.00-$410,000.00 5 days ago Morgan Hill, CA $145,000.00-$165,000.00 1 day ago Engineering Manager, New User Experience
San Jose, CA $154,700.00-$320,000.00 1 week ago Engineering Manager, City Storage Systems - Mountain View, CA
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr