Rheem Manufacturing
Field Technical Support Representative II
Rheem Manufacturing, Oxnard, California, United States, 93033
Field Technical Support Representative II
Join to apply for the
Field Technical Support Representative II
role at
Rheem Manufacturing Field Technical Support Representative II
2 days ago Be among the first 25 applicants Join to apply for the
Field Technical Support Representative II
role at
Rheem Manufacturing Get AI-powered advice on this job and more exclusive features. Job Description
The Job Description
The
Field Technical Support Representative
will be responsible for providing advanced assistance to customers in the field to diagnose and solve documented and undocumented service, installation issues as well as factory start-ups. Service Technicians will also support the phone and other electronic communication. Service Technicians are required to drive Company vehicles to and from customer locations.
This position will serve our
Raypak Division , located in
Oxnard, CA . This open role is a
Field Based
role; however, our ideal candidate should reside within the
greater Los Angeles or Ventura County . Ability to meet in person for training and meetings is required. Please note, this role is required to be in the field majority of the time.
Responsibilities
Maintain company vehicle in optimal condition and consistently practice safe and responsible driving. Provides verbal and written technical assistance to customers on product service, installation, repair and general product questions for complex multi-family and/or large-scale commercial projects. Troubleshoots errors, diagnose problems, explains and initiates repairs process (Commercial Boilers and Gas Pool Heaters) Explain and interpret warranty information to customers as they apply to products. Arranges for malfunctioning or defective items to be returned for further evaluation or replacement. Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility. Follow up on calls to ensure resolution and maintain service or maintenance records. Tests and repairs company products by travelling to the customers location. Connects products to power source and test meters. Provides troubleshooting as well performing installation of equipment. Ensures the equipment on which they have performed troubleshooting is in proper working condition. Use a variety of tools and maintains parts inventory. Maintains service and/or maintenance records. Performs other duties as assigned
Qualifications
Associates degree - Business School Certificate/Diploma or other post high school training 2+ years of customer service-related experience in the insurance/manufacturing industry Excellent communication skills, written and verbal, with attention to detail and accuracy Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite Demonstrates ability to work well with others in a matrix team environment Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Valid Drivers License
How To Stand Out
Field service experience relating to commercial boilers, plumbing or HVAC Ability to read, write, and comprehend technical instructions, short correspondence and memos Ability to carry out instructions furnished in written, oral or technical diagram form Must have excellent problem-solving skills for technical products Ability to support multiple products and prioritize multiple projects Must be able to work weekends, staggered shifts, and holidays. Must be available to participate in a rotating on-call schedule as needed. Bilingual in Spanish preferred.
Field
About Us
At Rheem, we are dedicated to bringing comfort to peoples lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact livesevery day.
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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Join to apply for the
Field Technical Support Representative II
role at
Rheem Manufacturing Field Technical Support Representative II
2 days ago Be among the first 25 applicants Join to apply for the
Field Technical Support Representative II
role at
Rheem Manufacturing Get AI-powered advice on this job and more exclusive features. Job Description
The Job Description
The
Field Technical Support Representative
will be responsible for providing advanced assistance to customers in the field to diagnose and solve documented and undocumented service, installation issues as well as factory start-ups. Service Technicians will also support the phone and other electronic communication. Service Technicians are required to drive Company vehicles to and from customer locations.
This position will serve our
Raypak Division , located in
Oxnard, CA . This open role is a
Field Based
role; however, our ideal candidate should reside within the
greater Los Angeles or Ventura County . Ability to meet in person for training and meetings is required. Please note, this role is required to be in the field majority of the time.
Responsibilities
Maintain company vehicle in optimal condition and consistently practice safe and responsible driving. Provides verbal and written technical assistance to customers on product service, installation, repair and general product questions for complex multi-family and/or large-scale commercial projects. Troubleshoots errors, diagnose problems, explains and initiates repairs process (Commercial Boilers and Gas Pool Heaters) Explain and interpret warranty information to customers as they apply to products. Arranges for malfunctioning or defective items to be returned for further evaluation or replacement. Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility. Follow up on calls to ensure resolution and maintain service or maintenance records. Tests and repairs company products by travelling to the customers location. Connects products to power source and test meters. Provides troubleshooting as well performing installation of equipment. Ensures the equipment on which they have performed troubleshooting is in proper working condition. Use a variety of tools and maintains parts inventory. Maintains service and/or maintenance records. Performs other duties as assigned
Qualifications
Associates degree - Business School Certificate/Diploma or other post high school training 2+ years of customer service-related experience in the insurance/manufacturing industry Excellent communication skills, written and verbal, with attention to detail and accuracy Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite Demonstrates ability to work well with others in a matrix team environment Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Valid Drivers License
How To Stand Out
Field service experience relating to commercial boilers, plumbing or HVAC Ability to read, write, and comprehend technical instructions, short correspondence and memos Ability to carry out instructions furnished in written, oral or technical diagram form Must have excellent problem-solving skills for technical products Ability to support multiple products and prioritize multiple projects Must be able to work weekends, staggered shifts, and holidays. Must be available to participate in a rotating on-call schedule as needed. Bilingual in Spanish preferred.
Field
About Us
At Rheem, we are dedicated to bringing comfort to peoples lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact livesevery day.
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Manufacturing Referrals increase your chances of interviewing at Rheem Manufacturing by 2x Get notified about new Technical Support Representative jobs in
Oxnard, CA . Camarillo, CA $20.00-$22.00 10 minutes ago Thousand Oaks, CA $68,640.00-$80,000.00 1 month ago Veterinary Customer Service Representative
Thousand Oaks, CA $19.50-$21.50 2 weeks ago Receptionist / Customer Service Representative
Westlake Village, CA $17.50-$17.50 1 month ago Customer Service Representative Nights and Weekend
Customer Service Representative Nights and Weekend
Customer Service Representative Nights and Weekend
Customer Service Representative Nights and Weekend
Customer Service Representative Nights and Weekend
Customer Service Representative/BDC Administrator
Thousand Oaks, CA $17.00-$20.00 1 week ago Customer Service Representative, Full or Part Time
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr