MECU
Sr. Member Service Representative - Headquarters Branch
MECU, Baltimore, Maryland, United States, 21201
Member Service Representative
With minimal supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members inquiries face to face. Proficiently provides a variety of transactional services for members accounts on deposit, loan and insurance products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Demonstrates exceptional member service skills and coaching to optimize performance of staff. Serves as a resource throughout the Branch network. Trains new Member Service Representatives and serves as a resource to Branch staff. Can oversee the general operation of the platform and makes exceptions and over-rides. Necessary Skills
Cross-Sell Products Cross-sell products and services based on member needs, in accordance with the Credit Unions program standards. Listening Skills Tends to listen more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. Routine Account-Related Requests Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties. Dependability Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. Quality of Work Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. Education
High School Diploma (general studies)
Required General Education Degree (GED)
In Lieu of H.S. Diploma Experience
Member Service Representative II - Eighteen (24) months Financial Services Background - Preferred Additional Experience and/or Qualifications
Proficient in the lending process including input, funding, maintenance. Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position. Assist with lending up to and including imputing: funding and maintenance of loans. Proficient written and oral communication skills. Participation in Business Development activities - REQUIRED Additional Requirements
There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location. Compensation
Salary Range per hour, depending on experience and qualifications Sr. Member Service Representative: $20.29-$29.42 Benefits at MECU Credit Union
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. Tuition Assistance: Continue your education and professional development with our tuition assistance program. Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. Parking Discounts: Enjoy discounted parking to make commuting easier. Long-Term Care Insurance: Prepare for the future with long-term care coverage options. Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family. Physical Demands
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.
With minimal supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members inquiries face to face. Proficiently provides a variety of transactional services for members accounts on deposit, loan and insurance products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Demonstrates exceptional member service skills and coaching to optimize performance of staff. Serves as a resource throughout the Branch network. Trains new Member Service Representatives and serves as a resource to Branch staff. Can oversee the general operation of the platform and makes exceptions and over-rides. Necessary Skills
Cross-Sell Products Cross-sell products and services based on member needs, in accordance with the Credit Unions program standards. Listening Skills Tends to listen more than talk. Leaves others with the impression that their thoughts, opinions, feelings and needs are important. Helps others understand their feelings and their needs. Routine Account-Related Requests Assist members with routine account-related requests such as: Funds transfers; Automatic funds transfers (AFTs); Stop payments; Inquiries about bank deposit products and service charges; Inquiries about ATM and Debit Card usage and limits; Inquiries about checking and savings accounts transactions; Inquiries about funds availability; Check verification requests by third parties. Dependability Makes and fulfills commitments. Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions. Willingly makes promises and fully intends to keep them. Arrives at work on time and ready to contribute. Shows up for meetings well prepared. Quality of Work Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards. Education
High School Diploma (general studies)
Required General Education Degree (GED)
In Lieu of H.S. Diploma Experience
Member Service Representative II - Eighteen (24) months Financial Services Background - Preferred Additional Experience and/or Qualifications
Proficient in the lending process including input, funding, maintenance. Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position. Assist with lending up to and including imputing: funding and maintenance of loans. Proficient written and oral communication skills. Participation in Business Development activities - REQUIRED Additional Requirements
There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location. Compensation
Salary Range per hour, depending on experience and qualifications Sr. Member Service Representative: $20.29-$29.42 Benefits at MECU Credit Union
At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind. Tuition Assistance: Continue your education and professional development with our tuition assistance program. Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP. Parking Discounts: Enjoy discounted parking to make commuting easier. Long-Term Care Insurance: Prepare for the future with long-term care coverage options. Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance. Join MECU and enjoy benefits that truly support you and your family. Physical Demands
While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.