Randstad
Application Support Role For Project Ace/Payments
This role provides application support for the critical applications part of Project Ace/Payments. Monitor and support applications to meet 100% SLA. Responsibilities include: on-call support, production ticket/issue triage, preparing root cause analysis (RCA) documents, partnering with the application team, CCO, and application support teams to resolve issues, and preparing and/or reviewing impact analysis based on issue analysis. Hands on experience with application support is required.
This role provides application support for the critical applications part of Project Ace/Payments. Monitor and support applications to meet 100% SLA. Responsibilities include: on-call support, production ticket/issue triage, preparing root cause analysis (RCA) documents, partnering with the application team, CCO, and application support teams to resolve issues, and preparing and/or reviewing impact analysis based on issue analysis. Hands on experience with application support is required.