Mitchell Martin
Production / Technical Support
Mitchell Martin, Charlotte, North Carolina, United States, 28245
Title:
Production / Technical Support
Location:
Southeastern U.S. (Onsite) Employment Type:
Contract
Compensation Pay Range:$30.73-$43.91/Hrs
Description • Provide application support for critical applications in the payments space. • Ensure 100% SLA compliance through monitoring and support. • Participate in on-call support and production ticket/issue triage. • Prepare Root Cause Analysis documents and collaborate with support teams to resolve issues. • Review impact analysis based on issue analysis. • Automate routine tasks through scripting. • Support after office hours and weekends as needed.
Key Responsibilities • Monitor and support applications to meet SLA requirements. • Engage in production ticket and issue triage activities. • Prepare and review Root Cause Analysis and Impact Analysis documents. • Collaborate with application and support teams to resolve issues. • Automate daily tasks through scripting. • Identify root causes in code and suggest fixes. • Follow release management and code deployment processes.
Qualifications • Experience with Java/J2EE technologies. • Knowledge of SQL/PLSQL. • Familiarity with Unix/Linux scripting.
Core Technologies • Java | SQL | Scripting
Benefits Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks
EEO Statement Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
Production / Technical Support
Location:
Southeastern U.S. (Onsite) Employment Type:
Contract
Compensation Pay Range:$30.73-$43.91/Hrs
Description • Provide application support for critical applications in the payments space. • Ensure 100% SLA compliance through monitoring and support. • Participate in on-call support and production ticket/issue triage. • Prepare Root Cause Analysis documents and collaborate with support teams to resolve issues. • Review impact analysis based on issue analysis. • Automate routine tasks through scripting. • Support after office hours and weekends as needed.
Key Responsibilities • Monitor and support applications to meet SLA requirements. • Engage in production ticket and issue triage activities. • Prepare and review Root Cause Analysis and Impact Analysis documents. • Collaborate with application and support teams to resolve issues. • Automate daily tasks through scripting. • Identify root causes in code and suggest fixes. • Follow release management and code deployment processes.
Qualifications • Experience with Java/J2EE technologies. • Knowledge of SQL/PLSQL. • Familiarity with Unix/Linux scripting.
Core Technologies • Java | SQL | Scripting
Benefits Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks
EEO Statement Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement