Government Jobs
INCOME MAINTENANCE CASEWORKER III- LEAD WORKER ADULT MEDICAID
Government Jobs, Elizabethtown, North Carolina, United States, 28337
Job Posting
To perform paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, food assistance, or shelter through the Department of Social Services. Duties include: Performing specialized administrative and case management services in support of Department of Social Services operations. Providing training, instruction and leadership to lower-level Income Maintenance Caseworkers as assigned. Position is responsible for the intake process (including determining eligibility) and recertifications for all employee applications. Interpreting and ensuring compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs; assisting in providing policy training for department staff as necessary. Receiving and responding to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes. Scheduling appointments with, interviewing and determining the eligibility of program applicants based on employment / income information obtained; verifying Medicaid eligibility. Processing referrals in a timely manner. Assisting outside agencies with client eligibility determination as requested. Maintaining accurate and complete client / program records; entering and verifying data entries for accuracy and completeness. Resolving conflicts between clients and case workers as necessary. Gathering information for and preparing a variety of records and reports required by the County and/or other agencies. Assisting in coordinating activities with those of other divisions, departments and outside agencies as appropriate. Performing a variety of routine clerical / administrative duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, answering the telephone, greeting and assisting visitors / clients, etc. Performing duties of supervisor as required in his/her absence. Operating a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; using clerical and computer supplies. Interacting and communicating with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, clients and family members, and the general public. Attending meetings, training, workshops, etc., as required to enhance job knowledge and skills. Performing case management duties of co-workers as needed. Performing related duties as required. Knowledge, skills and abilities required include: Thorough knowledge in the methods, policies and procedures of the Department and County pertaining to specific duties of the IM Caseworker III. Thorough knowledge interviewing skills and ability to maintain positive rapport with clients. Knowledge of the processes involved in determining client eligibility for government social services. Knowledge of administrative, bookkeeping, organizational, customer service and clerical activities. Knowledge of modern office practices and equipment. Knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics. Knowledge of all applicable local, state and federal laws and regulations. Skilled in applying responsible attention to detail as necessary in preparing records and reports. Ability to comprehend, interpret and apply regulations, procedures and related information. Ability to maintain accurate, up-to-date and confidential client records. Ability to offer training, instruction, leadership and advice to co-workers regarding departmental policies, methods and regulations. Ability to read and interpret various materials pertaining to the responsibilities of the job. Ability to use computers for data and word processing and records management. Ability to type accurately at a rate sufficient for the successful performance of assigned duties. Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Ability to read, and verify for completeness, financial / insurance records and various other documents pertaining to the responsibilities of the job. Ability to use independent judgment in performing routine and non-routine tasks. Ability to plan, organize and prioritize daily assignments and work activities. Ability to offer assistance to fellow employees as necessary. Ability to learn and utilize new skills and information to improve job performance and efficiency. Ability to perform duties in a courteous manner and with the utmost integrity in the best interest of the public. Ability to work under stressful conditions as required. Ability to react calmly and quickly in emergency situations. Education and experience requirements include: Bachelor's Degree from an accredited college or university and two years of experience as an Income Maintenance Caseworker; or An Associate's Degree from an accredited college in Human Services, Business Administration, Paralegal Technology, or related area and three years' experience as an Income Maintenance Caseworker; or An equivalent combination of education and experience. Special requirements include: Valid North Carolina Driver's License. Bladen County is an Equal Opportunity/Affirmative Action Employer.
To perform paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, food assistance, or shelter through the Department of Social Services. Duties include: Performing specialized administrative and case management services in support of Department of Social Services operations. Providing training, instruction and leadership to lower-level Income Maintenance Caseworkers as assigned. Position is responsible for the intake process (including determining eligibility) and recertifications for all employee applications. Interpreting and ensuring compliance with all applicable policies, procedures, laws and regulations pertaining to assigned department programs; assisting in providing policy training for department staff as necessary. Receiving and responding to client / potential client inquiries, requests for assistance and complaints regarding department programs, services and related application processes. Scheduling appointments with, interviewing and determining the eligibility of program applicants based on employment / income information obtained; verifying Medicaid eligibility. Processing referrals in a timely manner. Assisting outside agencies with client eligibility determination as requested. Maintaining accurate and complete client / program records; entering and verifying data entries for accuracy and completeness. Resolving conflicts between clients and case workers as necessary. Gathering information for and preparing a variety of records and reports required by the County and/or other agencies. Assisting in coordinating activities with those of other divisions, departments and outside agencies as appropriate. Performing a variety of routine clerical / administrative duties in support of department activities, which preparing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, entering and retrieving computer data, answering the telephone, greeting and assisting visitors / clients, etc. Performing duties of supervisor as required in his/her absence. Operating a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, postage machine, etc.; using clerical and computer supplies. Interacting and communicating with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, other government agencies, clients and family members, and the general public. Attending meetings, training, workshops, etc., as required to enhance job knowledge and skills. Performing case management duties of co-workers as needed. Performing related duties as required. Knowledge, skills and abilities required include: Thorough knowledge in the methods, policies and procedures of the Department and County pertaining to specific duties of the IM Caseworker III. Thorough knowledge interviewing skills and ability to maintain positive rapport with clients. Knowledge of the processes involved in determining client eligibility for government social services. Knowledge of administrative, bookkeeping, organizational, customer service and clerical activities. Knowledge of modern office practices and equipment. Knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics. Knowledge of all applicable local, state and federal laws and regulations. Skilled in applying responsible attention to detail as necessary in preparing records and reports. Ability to comprehend, interpret and apply regulations, procedures and related information. Ability to maintain accurate, up-to-date and confidential client records. Ability to offer training, instruction, leadership and advice to co-workers regarding departmental policies, methods and regulations. Ability to read and interpret various materials pertaining to the responsibilities of the job. Ability to use computers for data and word processing and records management. Ability to type accurately at a rate sufficient for the successful performance of assigned duties. Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities. Ability to read, and verify for completeness, financial / insurance records and various other documents pertaining to the responsibilities of the job. Ability to use independent judgment in performing routine and non-routine tasks. Ability to plan, organize and prioritize daily assignments and work activities. Ability to offer assistance to fellow employees as necessary. Ability to learn and utilize new skills and information to improve job performance and efficiency. Ability to perform duties in a courteous manner and with the utmost integrity in the best interest of the public. Ability to work under stressful conditions as required. Ability to react calmly and quickly in emergency situations. Education and experience requirements include: Bachelor's Degree from an accredited college or university and two years of experience as an Income Maintenance Caseworker; or An Associate's Degree from an accredited college in Human Services, Business Administration, Paralegal Technology, or related area and three years' experience as an Income Maintenance Caseworker; or An equivalent combination of education and experience. Special requirements include: Valid North Carolina Driver's License. Bladen County is an Equal Opportunity/Affirmative Action Employer.