Hilton Grand Vacations
Lead Portfolio
This position oversees the day-to-day operations in the Loan Servicing department, creates/updates written procedures and work instructions, facilitates training, and assists in the compilation of data and reports regarding the performance of the receivables serviced by HGV. As the Portfolio Lead you will be supporting all facets of portfolio and loan servicing, which include payment processing and cancellation duties. You will be responsible for delegating functions and performing quality assurance for Portfolio / Payment Program Specialists. In addition, you must directly perform various job functions, which may include posting, adjusting, reconciling, researching and reporting on payments for our timeshare owners. You will also be responsible for cancelling contracts and loans and releasing the associated inventory in our proprietary systems. Required Qualifications: Ability to take initiative and effectively adapt to changes Highly proficient in Microsoft Word, Excel and Outlook Proficiency in time management; the ability to coordinate and prioritize Recognizes an emergency and takes appropriate action Detail oriented with a strong customer-based focus Excellent verbal and written communication skills Ability to interpret and create policies, procedures and manuals Ability to maintain balance of cordiality while enforcing department objectives Ability to work overtime and occasional weekends, as needed Preferred Qualifications: Working knowledge of Clarity and NLS is preferred. Loan servicing / receivables experience Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.
This position oversees the day-to-day operations in the Loan Servicing department, creates/updates written procedures and work instructions, facilitates training, and assists in the compilation of data and reports regarding the performance of the receivables serviced by HGV. As the Portfolio Lead you will be supporting all facets of portfolio and loan servicing, which include payment processing and cancellation duties. You will be responsible for delegating functions and performing quality assurance for Portfolio / Payment Program Specialists. In addition, you must directly perform various job functions, which may include posting, adjusting, reconciling, researching and reporting on payments for our timeshare owners. You will also be responsible for cancelling contracts and loans and releasing the associated inventory in our proprietary systems. Required Qualifications: Ability to take initiative and effectively adapt to changes Highly proficient in Microsoft Word, Excel and Outlook Proficiency in time management; the ability to coordinate and prioritize Recognizes an emergency and takes appropriate action Detail oriented with a strong customer-based focus Excellent verbal and written communication skills Ability to interpret and create policies, procedures and manuals Ability to maintain balance of cordiality while enforcing department objectives Ability to work overtime and occasional weekends, as needed Preferred Qualifications: Working knowledge of Clarity and NLS is preferred. Loan servicing / receivables experience Extraordinary People, Exceptional Benefits on Day One Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. Benefits that support Team Member health and financial wellbeing. Travel and hotel discounts for Team Members, family and friends. A healthy work-life balance with PTO and flexible hours. Team Member events that build camaraderie through fun activities. An open-minded culture committed to diversity and inclusion. Incentives for Team Members that exhibit excellence every day.