Optum
Bilingual English and Spanish Senior Clinical Administrative Coordinator
Optum, Dallas, Texas, United States, 75201
Bilingual Representative
This position is remote in Central, Mountain, or Pacific Time Zone. You will have the flexibility to work remotely as you take on some tough challenges. When it comes to getting ahead and having the will to win, we call it great career potential! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions, and your energy to work in a fast-growing environment. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 8:00pm CST (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. We offer 1 - 1.5 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. Training will be conducted virtually from your home. Primary responsibilities: Make calls to qualified members to provide information and answer questions about health plan programs. Provide best-in-class customer service to enrollees Meet established productivity, schedule adherence, and quality standards while maintaining good attendance. Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs. Effectively engage members that either qualify for our programs or are interested in learning more about what is offered. Accurate documentation of consumer interaction Appropriately follow all processes and procedures. Maintain engagement with all the customer requests to ensure high quality of customer service Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, youll also be the go-to resource for information. The flexibility to work evening hours will also be required. Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 6+ months of experience in an office setting or administrative role 1+ years of experience in a high-volume call center Proficient in Microsoft Word, Excel (creating, editing, saving) as well as Microsoft Outlook (customizing, navigating) Bilingual fluency in English and Spanish Ability to work full-time (40 hours/week) Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 8:00pm CST (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. Preferred qualifications: Sales experience Healthcare or insurance benefits Experience in a hospital, physicians office or medical clinic setting Clerical or administrative support background and/or working in a call center environment Telecommuting requirements: Reside within Central, Mountain, OR Pacific Time Zone Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Ability to connect directly into internet
via hard wire (either directly to modem or router) Soft skills: Excellent communication skills
both written and verbal All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
This position is remote in Central, Mountain, or Pacific Time Zone. You will have the flexibility to work remotely as you take on some tough challenges. When it comes to getting ahead and having the will to win, we call it great career potential! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions, and your energy to work in a fast-growing environment. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 8:00pm CST (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. We offer 1 - 1.5 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. Training will be conducted virtually from your home. Primary responsibilities: Make calls to qualified members to provide information and answer questions about health plan programs. Provide best-in-class customer service to enrollees Meet established productivity, schedule adherence, and quality standards while maintaining good attendance. Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs. Effectively engage members that either qualify for our programs or are interested in learning more about what is offered. Accurate documentation of consumer interaction Appropriately follow all processes and procedures. Maintain engagement with all the customer requests to ensure high quality of customer service Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, youll also be the go-to resource for information. The flexibility to work evening hours will also be required. Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 6+ months of experience in an office setting or administrative role 1+ years of experience in a high-volume call center Proficient in Microsoft Word, Excel (creating, editing, saving) as well as Microsoft Outlook (customizing, navigating) Bilingual fluency in English and Spanish Ability to work full-time (40 hours/week) Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 8:00pm CST (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. Preferred qualifications: Sales experience Healthcare or insurance benefits Experience in a hospital, physicians office or medical clinic setting Clerical or administrative support background and/or working in a call center environment Telecommuting requirements: Reside within Central, Mountain, OR Pacific Time Zone Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Ability to connect directly into internet
via hard wire (either directly to modem or router) Soft skills: Excellent communication skills
both written and verbal All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.