Expedia Group
Air Account Manager
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. On the TPA Trips Air Team, we manage Expedia Group's relationships with airlines - ranging from the largest airlines global carriers to the smallest regional and local airlines. From distribution, to PLM, to Retail Partnerships, to technology, it all runs through the Trips Air Team. We seek a driven and enthusiastic Account Manager to join our Air Partnerships Team, focused on nurturing and growing local relationships with our airline partners in the US and Canada. You'll also manage a select portfolio of regional accounts in a scalable, impactful way
primarily in the US and Canada, with potential exposure across the broader Americas region. In this role, you'll blend strategy with collaboration, developing and executing initiatives that enhance our competitive edge and deliver value to Expedia Group's broad traveler base and most valued partners. This will involve analyzing performance to uncover growth opportunities and working cross-functionally to ensure seamless service delivery. You'll also contribute by sharing insights and best practices across our global Air Partnerships team. In this role, you will: Develop and execute localized business strategies for air supply, primarily in the US and Canada, in consultation with Senior Air Account Managers, to optimize each partner relationship and help position Expedia Group as the partner of choice. Build relationships with locally strategic airline partners, including key decision-makers. This includes being responsible for day-to-day interactions with your portfolio of partners, primarily based in the US and Canada, including regular one-on-one meetings with select airline partners. Proactively source, secure, and operationalize more competitive content with strategic/key partners in the region and manage competitor analysis to ensure the competitiveness of air supply deals. Interpret data related to the performance of products, services, and solutions against partners' needs/expectations to ensure airline partners recognize and receive value. Assist in creating opportunities (e.g., progress meetings, exploratory meetings) to strengthen the performance of our local airline partners' accounts, including recommending products and insights that meet partners' needs. Work with your Regional Account counterparts to adopt scalable and impactful business rhythms to manage regional accounts at scale. Identify Expedia Group's products, services, and solutions that will best benefit the airline partner, and present the value proposition for a continued partnership. This will include utilizing data, case studies, and our key value propositions, and may include working to further develop these tools. Learn the contract negotiation process and how to complete contractual arrangements, including partnering with Senior Air Account Managers and/or legal resources when needed. Acquire and maintain a working knowledge of financial data and standard commercial constructs to support your understanding of the impact of your work. Collaborate with Senior Air Account Managers and Directors to deliver Strategic Account Plans and regular business reviews for select shared accounts. This includes providing valuable data, market insights and analysis for your region, initiative selection and assessment, and preparation and presentation of the plan. Demonstrate awareness of the policies, practices, trends, and market information (including competitors) that impact the organization and our airline partners. Collaborate on business cases for change as directed by senior colleagues, as needed. Provide input into strategic business decisions to support business development, product improvement, innovation, and site enhancement efforts
including adding value by bringing nuanced market information to build consensus. Represent Expedia Group at local travel industry-related events and functions, as required. Some domestic and international travel may be required, as well as ad hoc travel to collaborate with the broader Global Air Partnerships team. Experience and qualifications: Bachelor's or Master's in a related field, or equivalent related professional experience 2+ years of work experience Proficiency in English is essential for both oral and written communication; additional languages are a plus Effective communicator, with the ability to foster relationships with internal and external key stakeholders, including adapting communication style to diverse audiences Proficient in understanding and applying sales skills and techniques, including portfolio management, identifying, pitching, and closing opportunities, and managing a broad array of accounts at scale Strong analytical skills, with solid quality control and organizational abilities Understanding of contractual terms and their application to business relationships Ability to build and maintain thorough industry knowledge, including key market and economic factors impacting business performance and the competitive landscape, to assist in creating effective airline partner solutions Excellent customer service and relationship-building ethic Knowledge of the travel industry is desirable; exposure to or experience in the aviation industry is a plus The total cash range for this position in Seattle is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. On the TPA Trips Air Team, we manage Expedia Group's relationships with airlines - ranging from the largest airlines global carriers to the smallest regional and local airlines. From distribution, to PLM, to Retail Partnerships, to technology, it all runs through the Trips Air Team. We seek a driven and enthusiastic Account Manager to join our Air Partnerships Team, focused on nurturing and growing local relationships with our airline partners in the US and Canada. You'll also manage a select portfolio of regional accounts in a scalable, impactful way
primarily in the US and Canada, with potential exposure across the broader Americas region. In this role, you'll blend strategy with collaboration, developing and executing initiatives that enhance our competitive edge and deliver value to Expedia Group's broad traveler base and most valued partners. This will involve analyzing performance to uncover growth opportunities and working cross-functionally to ensure seamless service delivery. You'll also contribute by sharing insights and best practices across our global Air Partnerships team. In this role, you will: Develop and execute localized business strategies for air supply, primarily in the US and Canada, in consultation with Senior Air Account Managers, to optimize each partner relationship and help position Expedia Group as the partner of choice. Build relationships with locally strategic airline partners, including key decision-makers. This includes being responsible for day-to-day interactions with your portfolio of partners, primarily based in the US and Canada, including regular one-on-one meetings with select airline partners. Proactively source, secure, and operationalize more competitive content with strategic/key partners in the region and manage competitor analysis to ensure the competitiveness of air supply deals. Interpret data related to the performance of products, services, and solutions against partners' needs/expectations to ensure airline partners recognize and receive value. Assist in creating opportunities (e.g., progress meetings, exploratory meetings) to strengthen the performance of our local airline partners' accounts, including recommending products and insights that meet partners' needs. Work with your Regional Account counterparts to adopt scalable and impactful business rhythms to manage regional accounts at scale. Identify Expedia Group's products, services, and solutions that will best benefit the airline partner, and present the value proposition for a continued partnership. This will include utilizing data, case studies, and our key value propositions, and may include working to further develop these tools. Learn the contract negotiation process and how to complete contractual arrangements, including partnering with Senior Air Account Managers and/or legal resources when needed. Acquire and maintain a working knowledge of financial data and standard commercial constructs to support your understanding of the impact of your work. Collaborate with Senior Air Account Managers and Directors to deliver Strategic Account Plans and regular business reviews for select shared accounts. This includes providing valuable data, market insights and analysis for your region, initiative selection and assessment, and preparation and presentation of the plan. Demonstrate awareness of the policies, practices, trends, and market information (including competitors) that impact the organization and our airline partners. Collaborate on business cases for change as directed by senior colleagues, as needed. Provide input into strategic business decisions to support business development, product improvement, innovation, and site enhancement efforts
including adding value by bringing nuanced market information to build consensus. Represent Expedia Group at local travel industry-related events and functions, as required. Some domestic and international travel may be required, as well as ad hoc travel to collaborate with the broader Global Air Partnerships team. Experience and qualifications: Bachelor's or Master's in a related field, or equivalent related professional experience 2+ years of work experience Proficiency in English is essential for both oral and written communication; additional languages are a plus Effective communicator, with the ability to foster relationships with internal and external key stakeholders, including adapting communication style to diverse audiences Proficient in understanding and applying sales skills and techniques, including portfolio management, identifying, pitching, and closing opportunities, and managing a broad array of accounts at scale Strong analytical skills, with solid quality control and organizational abilities Understanding of contractual terms and their application to business relationships Ability to build and maintain thorough industry knowledge, including key market and economic factors impacting business performance and the competitive landscape, to assist in creating effective airline partner solutions Excellent customer service and relationship-building ethic Knowledge of the travel industry is desirable; exposure to or experience in the aviation industry is a plus The total cash range for this position in Seattle is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50