Buzz Oates
Help Desk Specialist
Responsible for supporting users and guests with technical issues or questions relating to computer hardware and software. Available to our users via phone calls, emails, tickets, or teams chat. Assisting with the installation, configuration, troubleshooting, maintenance, and support of desktops, printers, and mobile devices per company standards. The Help Desk Specialist role is critical to supporting Buzz Oates' mission to create great places where businesses can thrive and succeed by being the first point of contact for our end users. Technical Support: Respond to help desk tickets, phone calls, and emails to provide timely and accurate technical assistance for hardware, software, and networking issues. Troubleshooting: Diagnose and resolve basic technical problems, software installations, and network connectivity issues. Documentation: Record and maintain detailed logs of customer issues, steps taken to resolve them, and the outcome in the ticketing system. System Monitoring: Monitor system performance and identify potential issues before they impact users. Collaboration: Work with senior IT team members to escalate complex problems and provide updates on status and progress. Software and Hardware Installation: Assist in the setup, installation, and configuration of software, hardware, and peripheral devices. User Education: Provide guidance and instructions to users on best practices, common software tools, and how to avoid or mitigate future issues. Maintain Knowledge Base: Assist in updating and expanding the knowledge base with solutions, FAQs, and troubleshooting guides for common problems.
Responsible for supporting users and guests with technical issues or questions relating to computer hardware and software. Available to our users via phone calls, emails, tickets, or teams chat. Assisting with the installation, configuration, troubleshooting, maintenance, and support of desktops, printers, and mobile devices per company standards. The Help Desk Specialist role is critical to supporting Buzz Oates' mission to create great places where businesses can thrive and succeed by being the first point of contact for our end users. Technical Support: Respond to help desk tickets, phone calls, and emails to provide timely and accurate technical assistance for hardware, software, and networking issues. Troubleshooting: Diagnose and resolve basic technical problems, software installations, and network connectivity issues. Documentation: Record and maintain detailed logs of customer issues, steps taken to resolve them, and the outcome in the ticketing system. System Monitoring: Monitor system performance and identify potential issues before they impact users. Collaboration: Work with senior IT team members to escalate complex problems and provide updates on status and progress. Software and Hardware Installation: Assist in the setup, installation, and configuration of software, hardware, and peripheral devices. User Education: Provide guidance and instructions to users on best practices, common software tools, and how to avoid or mitigate future issues. Maintain Knowledge Base: Assist in updating and expanding the knowledge base with solutions, FAQs, and troubleshooting guides for common problems.