Colt's Manufacturing Company
Help Desk Technician
Colt's Manufacturing Company, West Hartford, Connecticut, United States, 06107
Help Desk Technician
We are seeking a motivated and customer focused Help Desk Technician to join our IT Team. In this role, you will be the first point of contact for employees experiencing technical issues, providing timely and effective support to ensure smooth daily operations. Responsibilities: Respond to help desk tickets, phone calls, and emails, providing first-line technical support for hardware, software, and network issues. Diagnoses and troubleshoot problems related to desktops, laptops, printers, mobile devices, and other IT equipment. Assist users with password resets, software installations, and basic IT training. Escalate complex issues to higher-level IT staff when necessary, following established procedures. Document problems, solutions, and processes in the ticketing system. Maintain inventory of IT equipment and track assets. Set up new user accounts and configure workstations according to company standards. Provide remote and on-site support as needed. Qualifications: Associate degree in Information Technology, Computer Science, or related field (or equivalent experience) 1+ years of experience in a help desk or technical support role preferred Excellent interpersonal and customer service skills Excellent written and verbal communication skills Ability to quickly diagnose and resolve technical issues independently Ability to learn new technologies Strong understanding of Windows systems, Microsoft Office Suite, and common business applications Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is a plus
We are seeking a motivated and customer focused Help Desk Technician to join our IT Team. In this role, you will be the first point of contact for employees experiencing technical issues, providing timely and effective support to ensure smooth daily operations. Responsibilities: Respond to help desk tickets, phone calls, and emails, providing first-line technical support for hardware, software, and network issues. Diagnoses and troubleshoot problems related to desktops, laptops, printers, mobile devices, and other IT equipment. Assist users with password resets, software installations, and basic IT training. Escalate complex issues to higher-level IT staff when necessary, following established procedures. Document problems, solutions, and processes in the ticketing system. Maintain inventory of IT equipment and track assets. Set up new user accounts and configure workstations according to company standards. Provide remote and on-site support as needed. Qualifications: Associate degree in Information Technology, Computer Science, or related field (or equivalent experience) 1+ years of experience in a help desk or technical support role preferred Excellent interpersonal and customer service skills Excellent written and verbal communication skills Ability to quickly diagnose and resolve technical issues independently Ability to learn new technologies Strong understanding of Windows systems, Microsoft Office Suite, and common business applications Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is a plus