SH Hotels & Resorts
Baccarat Welcome Ambassador
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. At Baccarat Hotel New York, we redefine luxury hospitality with timeless elegance, impeccable service, and a commitment to creating unforgettable guest experiences. Our Welcome Ambassadors are the first impression of our brand, the embodiment of warmth, refinement, and hospitality excellence. The ideal candidate must maintain a professional appearance and exhibit a warm, accommodating, and confident demeanor. A naturally enthusiastic and motivating personality is essential, as this role requires strong interpersonal skills to engage both guests and team members effectively. Given the nature of the hospitality industry, the position requires flexibility in scheduling, including the ability to work weekends, holidays, and varying shifts to meet the operational demands of the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The ideal candidate is polished, personable, and thrives in a fast-paced luxury environment, consistently embodying the brand's commitment to excellence and hospitality. Position Overview
We are seeking a Baccarat Welcome Ambassador to serve as the gracious host and brand representative for our esteemed guests. The ideal candidate will consistently deliver personalized, anticipatory service while exuding poise, confidence, and a genuine passion for hospitality. Key Responsibilities
Welcome and engage guests upon arrival, ensuring a seamless and memorable first impression. Anticipate guest needs and provide tailored recommendations and assistance. Collaborate with colleagues across departments to ensure every detail of the guest experience is flawless. Represent the Baccarat brand with elegance, confidence, and authenticity in every interaction. Maintain a polished, professional appearance and demeanor at all times. Personally welcome and engage with hotel VIPs, repeat guests, and regular patrons of the Grand Salon and Bar, including residents and distinguished non-hotel guests. Maintain and actively manage a detailed database of frequent guests and residents to ensure personalized service and proactive engagement. Drive incremental revenue through the strategic solicitation and coordination of private events such as luncheons, dinners, celebrations, and networking gatherings (e.g., in the Petit Salon). Requirements
Professional Presence:
Maintains a refined appearance and communicates with warmth, grace, and confidence. Personality:
Naturally enthusiastic, personable, and motivating, with exceptional interpersonal skills. Flexibility:
Availability to work a variety of shifts, including weekends, holidays, and evenings, in accordance with the needs of the business. Experience:
Prior luxury hospitality experience strongly preferred; fluency in additional languages is a plus. Brand Excellence:
Thrives in a fast-paced, high-touch luxury environment while upholding our commitment to excellence. Accessibility:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. What We Offer:
$100,000 annual salary + benefits Opportunity to work with a collaborative and dynamic team. Professional development opportunities in a supportive environment. Apply today to join our team and contribute to fostering a respectful and productive workplace! As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. At Baccarat Hotel New York, we redefine luxury hospitality with timeless elegance, impeccable service, and a commitment to creating unforgettable guest experiences. Our Welcome Ambassadors are the first impression of our brand, the embodiment of warmth, refinement, and hospitality excellence. The ideal candidate must maintain a professional appearance and exhibit a warm, accommodating, and confident demeanor. A naturally enthusiastic and motivating personality is essential, as this role requires strong interpersonal skills to engage both guests and team members effectively. Given the nature of the hospitality industry, the position requires flexibility in scheduling, including the ability to work weekends, holidays, and varying shifts to meet the operational demands of the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The ideal candidate is polished, personable, and thrives in a fast-paced luxury environment, consistently embodying the brand's commitment to excellence and hospitality. Position Overview
We are seeking a Baccarat Welcome Ambassador to serve as the gracious host and brand representative for our esteemed guests. The ideal candidate will consistently deliver personalized, anticipatory service while exuding poise, confidence, and a genuine passion for hospitality. Key Responsibilities
Welcome and engage guests upon arrival, ensuring a seamless and memorable first impression. Anticipate guest needs and provide tailored recommendations and assistance. Collaborate with colleagues across departments to ensure every detail of the guest experience is flawless. Represent the Baccarat brand with elegance, confidence, and authenticity in every interaction. Maintain a polished, professional appearance and demeanor at all times. Personally welcome and engage with hotel VIPs, repeat guests, and regular patrons of the Grand Salon and Bar, including residents and distinguished non-hotel guests. Maintain and actively manage a detailed database of frequent guests and residents to ensure personalized service and proactive engagement. Drive incremental revenue through the strategic solicitation and coordination of private events such as luncheons, dinners, celebrations, and networking gatherings (e.g., in the Petit Salon). Requirements
Professional Presence:
Maintains a refined appearance and communicates with warmth, grace, and confidence. Personality:
Naturally enthusiastic, personable, and motivating, with exceptional interpersonal skills. Flexibility:
Availability to work a variety of shifts, including weekends, holidays, and evenings, in accordance with the needs of the business. Experience:
Prior luxury hospitality experience strongly preferred; fluency in additional languages is a plus. Brand Excellence:
Thrives in a fast-paced, high-touch luxury environment while upholding our commitment to excellence. Accessibility:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. What We Offer:
$100,000 annual salary + benefits Opportunity to work with a collaborative and dynamic team. Professional development opportunities in a supportive environment. Apply today to join our team and contribute to fostering a respectful and productive workplace! As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.