UT Health Austin
Senior Desktop Support Specialist
This in-person position is responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet the business and research needs of the Institute for Geophysics. The Senior Desktop Support Specialist is a key technical resource, responding to end-user computer incidents and requests, recommending improvements to IT processes, and proactively addressing problems. The candidate must follow all UT policies and procedures. Provide advanced desktop support and technical assistance to students, faculty, and staff using strong interpersonal and customer service skills. Support mainstream as well as specialized software installations. Install, troubleshoot, and repair hardware and software per UT standards, including Windows, Mac, and Linux systems, printers, A/V equipment, and related technologies. Keep up to date with latest technological developments. Manage system updates and patches to maintain security and address configuration issues. Support A/V technologies for meetings and seminars, including video conferencing and video capture. Assist with server and network maintenance tasks such as racking servers, replacing drives, and tracing network connections. Coordinate customer needs for computer equipment including vetting desktop technology for procurement. Manage inventory, preparation, deployment, and process equipment for surplus. Troubleshoot and resolve technical issues independently and efficiently. Build productive relationships with internal customers by listening, clarifying, and responding effectively. Perform other duties as required to meet organizational goals and objectives. High School Diploma or GED and 2 years of relevant experience in IT technical support, or an Associate's Degree in a computer science-related field and 1 year of experience. Communicate effectively through both oral and written methods. Working technical knowledge of network protocols, operating systems, and standards. Experience providing full support for Apple/Windows hardware and software. Knowledge of computer and peripheral operations, installation, and troubleshooting. Knowledge of device/endpoint management tools or technologies. Basic understanding of network technologies and topologies. Knowledge of directory services and remote access tools. Demonstrated ability to keep up with new technologies that are applicable to the needs of the department. Ability to work with minimal supervision. Demonstrated ability to effectively communicate via oral and written methods. Experience managing tasks via a ticketing system. Relevant education and experience may be substituted as appropriate. Bachelor's Degree in Computer Science, Information Systems, or a related field. Three years of IT support experience in a higher education setting. CompTIA A+ and Network+ certifications; relevant Microsoft Certifications (including Microsoft Windows and Office); Apple Certified Support Professional; certification in ITIL. Experience supporting Linux environments. At least two years of networking experience. Strong understanding of deployment methodologies and best practices. Familiarity with university-level desktop security requirements. Knowledge of university environments and available IT resources. Ability to manage multiple projects and timelines effectively. $65,000 + depending on qualifications Work in standard office conditions. May work in all weather conditions. May work around electrical and mechanical hazards. Repetitive use of a keyboard and manual dexterity. Ability to lift and move standard office files, supplies, and computing hardware; may climb stairs. This is primarily an in-person position. Occasional evening, weekend, and field work may be required. Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest
This in-person position is responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet the business and research needs of the Institute for Geophysics. The Senior Desktop Support Specialist is a key technical resource, responding to end-user computer incidents and requests, recommending improvements to IT processes, and proactively addressing problems. The candidate must follow all UT policies and procedures. Provide advanced desktop support and technical assistance to students, faculty, and staff using strong interpersonal and customer service skills. Support mainstream as well as specialized software installations. Install, troubleshoot, and repair hardware and software per UT standards, including Windows, Mac, and Linux systems, printers, A/V equipment, and related technologies. Keep up to date with latest technological developments. Manage system updates and patches to maintain security and address configuration issues. Support A/V technologies for meetings and seminars, including video conferencing and video capture. Assist with server and network maintenance tasks such as racking servers, replacing drives, and tracing network connections. Coordinate customer needs for computer equipment including vetting desktop technology for procurement. Manage inventory, preparation, deployment, and process equipment for surplus. Troubleshoot and resolve technical issues independently and efficiently. Build productive relationships with internal customers by listening, clarifying, and responding effectively. Perform other duties as required to meet organizational goals and objectives. High School Diploma or GED and 2 years of relevant experience in IT technical support, or an Associate's Degree in a computer science-related field and 1 year of experience. Communicate effectively through both oral and written methods. Working technical knowledge of network protocols, operating systems, and standards. Experience providing full support for Apple/Windows hardware and software. Knowledge of computer and peripheral operations, installation, and troubleshooting. Knowledge of device/endpoint management tools or technologies. Basic understanding of network technologies and topologies. Knowledge of directory services and remote access tools. Demonstrated ability to keep up with new technologies that are applicable to the needs of the department. Ability to work with minimal supervision. Demonstrated ability to effectively communicate via oral and written methods. Experience managing tasks via a ticketing system. Relevant education and experience may be substituted as appropriate. Bachelor's Degree in Computer Science, Information Systems, or a related field. Three years of IT support experience in a higher education setting. CompTIA A+ and Network+ certifications; relevant Microsoft Certifications (including Microsoft Windows and Office); Apple Certified Support Professional; certification in ITIL. Experience supporting Linux environments. At least two years of networking experience. Strong understanding of deployment methodologies and best practices. Familiarity with university-level desktop security requirements. Knowledge of university environments and available IT resources. Ability to manage multiple projects and timelines effectively. $65,000 + depending on qualifications Work in standard office conditions. May work in all weather conditions. May work around electrical and mechanical hazards. Repetitive use of a keyboard and manual dexterity. Ability to lift and move standard office files, supplies, and computing hardware; may climb stairs. This is primarily an in-person position. Occasional evening, weekend, and field work may be required. Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest