TD Bank
Compliance Governance & Operations Manager (US)
TD Bank, New York, New York, United States, 10286
Compliance Governance & Operations Manager
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact
both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program
it's about creating a culture of compliance that will cascade throughout the organization. The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards. We are seeking a strategic and analytical Manager to join our Enterprise Regulatory Compliance Management (RCM) Risk Assessment team. This role is ideal for a candidate with a strong foundation in risk assessment methodologies, advanced data and presentation skills, and experience managing people. The Manager will play a key role in executing and enhancing the RCM risk assessment program while leading and developing junior team members and helping to evolve risk governance routines. Key Responsibilities: Lead portions of the enterprise compliance risk assessment, including risk identification, evaluation, scoring, documentation, and reporting. Manage and coach junior team members, providing regular feedback, supporting professional development, and building subject matter expertise across the team. Collaborate with business units, risk owners, and control partners to gather, validate, and analyze risk and control data. Support the enhancement of the risk assessment methodology, tools, and governance framework by identifying improvement opportunities and proposing solutions. Develop and maintain clear, compelling PowerPoint presentations and executive-level reporting to communicate results and trends. Leverage Excel and other tools to process and analyze large data sets to inform risk scoring, thematic insights, and dashboards. Provide strategic input into the design and improvement of risk reporting routines and management-level governance processes. Act as a thought partner to the Senior Manager, contributing to the team's roadmap, quality assurance efforts, and alignment with regulatory expectations. Participate in regulatory reviews, internal audits, and compliance testing as needed. The above details are specific to the role which is outlined in the general description below. Job Summary: The Compliance Governance & Operations Manager leads the development and implementation of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events. Depth & Scope: Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity Independently manages end-to-end functional programs Uses sophisticated analytical thought to exercise judgement and identify solutions Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Impacts the achievement of sub-function or business line objectives within the area they are accountable for Work is guided by policies and industry standards/methods Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders Works autonomously as the lead and guides others within area of expertise Education & Experience: Undergraduate degree or equivalent work experience 7+ years of experience Preferred Qualifications: Bachelor's degree in Business, Finance, Risk, or a related field. Experience using GRC platforms or risk assessment tools. Familiarity with financial services or other highly regulated industries. Data visualization skills are a plus. 5+ years of experience in compliance, risk management, internal audit, or related fields, with demonstrated leadership or team management experience. Strong knowledge of enterprise risk assessment frameworks. Advanced Excel skills and PowerPoint skills. Ability to think strategically and proactively identify opportunities to streamline or enhance risk processes and governance. Experience mentoring or managing team members and driving individual performance and development. Strong communication skills. Highly organized, detail-oriented, and able to manage multiple priorities in a dynamic environment. Customer Accountabilities: Works with Compliance partners and other related groups to support creation of documentation and reports required by external regulatory bodies and TD internal groups Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees) Assists Compliance team members in the use of Issues and Events system for tracking and reporting Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required Delivers relevant subject matter expertise and Compliance advice to business Compliance partners Interacts with control functions within the organization Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs Participates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive Shareholder Accountabilities: Adheres to enterprise frameworks and methodologies that relate to activities for our business area Makes sure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate Manages business operations to be in compliance with applicable internal and external requirements Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues Actively manages relationships within and across various business lines, corporate and/or control functions and manages alignment with enterprise and/or regulatory requirements Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork
At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact
both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program
it's about creating a culture of compliance that will cascade throughout the organization. The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank's size, complexity, and risk profile. In this role, you'll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you'll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards. We are seeking a strategic and analytical Manager to join our Enterprise Regulatory Compliance Management (RCM) Risk Assessment team. This role is ideal for a candidate with a strong foundation in risk assessment methodologies, advanced data and presentation skills, and experience managing people. The Manager will play a key role in executing and enhancing the RCM risk assessment program while leading and developing junior team members and helping to evolve risk governance routines. Key Responsibilities: Lead portions of the enterprise compliance risk assessment, including risk identification, evaluation, scoring, documentation, and reporting. Manage and coach junior team members, providing regular feedback, supporting professional development, and building subject matter expertise across the team. Collaborate with business units, risk owners, and control partners to gather, validate, and analyze risk and control data. Support the enhancement of the risk assessment methodology, tools, and governance framework by identifying improvement opportunities and proposing solutions. Develop and maintain clear, compelling PowerPoint presentations and executive-level reporting to communicate results and trends. Leverage Excel and other tools to process and analyze large data sets to inform risk scoring, thematic insights, and dashboards. Provide strategic input into the design and improvement of risk reporting routines and management-level governance processes. Act as a thought partner to the Senior Manager, contributing to the team's roadmap, quality assurance efforts, and alignment with regulatory expectations. Participate in regulatory reviews, internal audits, and compliance testing as needed. The above details are specific to the role which is outlined in the general description below. Job Summary: The Compliance Governance & Operations Manager leads the development and implementation of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events. Depth & Scope: Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity Independently manages end-to-end functional programs Uses sophisticated analytical thought to exercise judgement and identify solutions Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions Impacts the achievement of sub-function or business line objectives within the area they are accountable for Work is guided by policies and industry standards/methods Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders Works autonomously as the lead and guides others within area of expertise Education & Experience: Undergraduate degree or equivalent work experience 7+ years of experience Preferred Qualifications: Bachelor's degree in Business, Finance, Risk, or a related field. Experience using GRC platforms or risk assessment tools. Familiarity with financial services or other highly regulated industries. Data visualization skills are a plus. 5+ years of experience in compliance, risk management, internal audit, or related fields, with demonstrated leadership or team management experience. Strong knowledge of enterprise risk assessment frameworks. Advanced Excel skills and PowerPoint skills. Ability to think strategically and proactively identify opportunities to streamline or enhance risk processes and governance. Experience mentoring or managing team members and driving individual performance and development. Strong communication skills. Highly organized, detail-oriented, and able to manage multiple priorities in a dynamic environment. Customer Accountabilities: Works with Compliance partners and other related groups to support creation of documentation and reports required by external regulatory bodies and TD internal groups Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees) Assists Compliance team members in the use of Issues and Events system for tracking and reporting Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required Delivers relevant subject matter expertise and Compliance advice to business Compliance partners Interacts with control functions within the organization Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs Participates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive Shareholder Accountabilities: Adheres to enterprise frameworks and methodologies that relate to activities for our business area Makes sure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate Manages business operations to be in compliance with applicable internal and external requirements Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues Actively manages relationships within and across various business lines, corporate and/or control functions and manages alignment with enterprise and/or regulatory requirements Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork