Surge
Bilingual Customer Service Specialist
Job Category: Internal Recruiting Requisition Number: BILIN005208 Location: Lakeland, FL, USA Description
Job Title:
Bilingual Customer Service Representative (English/Spanish) Schedule: Training:
First 23 weeks, MondayFriday, 9:00 AM
1:00 PM
Regular Schedule (post-training):
MondayFriday, 9:00 AM
6:00 PM
Position Overview:
We are seeking a detail-oriented and proactive
Bilingual Customer Service Representative
who can thrive both independently and as part of a team. The ideal candidate will have strong communication skills in both English and Spanish, be comfortable taking initiative, and excel at multitasking in a fast-paced environment. Key Responsibilities (include but are not limited to): Greeting visitors in a professional and friendly manner
Working independently and collaboratively to achieve team goals
Taking control of situations and resolving issues promptly when needed
Collecting necessary paperwork from drivers
Filing and scanning driver paperwork daily
Tracking and communicating with drivers throughout the day
Sending mid-day and end-of-day reports via email
Monitoring and responding to emails in a timely manner
Assisting drivers with questions and ensuring equipment functions properly
Coordinating with the technical support team regarding issues that require assistance
Notifying stores and clients of driver delays or issues via phone and email
Preparing paperwork, reporting returns, and scheduling pickups
Providing additional support as needed
Qualifications: Bilingual (English/Spanish)
Required
Strong organizational and communication skills
Ability to manage multiple tasks efficiently
Comfortable using email and basic office technology
Problem-solving mindset with a focus on customer satisfaction
Job Category: Internal Recruiting Requisition Number: BILIN005208 Location: Lakeland, FL, USA Description
Job Title:
Bilingual Customer Service Representative (English/Spanish) Schedule: Training:
First 23 weeks, MondayFriday, 9:00 AM
1:00 PM
Regular Schedule (post-training):
MondayFriday, 9:00 AM
6:00 PM
Position Overview:
We are seeking a detail-oriented and proactive
Bilingual Customer Service Representative
who can thrive both independently and as part of a team. The ideal candidate will have strong communication skills in both English and Spanish, be comfortable taking initiative, and excel at multitasking in a fast-paced environment. Key Responsibilities (include but are not limited to): Greeting visitors in a professional and friendly manner
Working independently and collaboratively to achieve team goals
Taking control of situations and resolving issues promptly when needed
Collecting necessary paperwork from drivers
Filing and scanning driver paperwork daily
Tracking and communicating with drivers throughout the day
Sending mid-day and end-of-day reports via email
Monitoring and responding to emails in a timely manner
Assisting drivers with questions and ensuring equipment functions properly
Coordinating with the technical support team regarding issues that require assistance
Notifying stores and clients of driver delays or issues via phone and email
Preparing paperwork, reporting returns, and scheduling pickups
Providing additional support as needed
Qualifications: Bilingual (English/Spanish)
Required
Strong organizational and communication skills
Ability to manage multiple tasks efficiently
Comfortable using email and basic office technology
Problem-solving mindset with a focus on customer satisfaction