Citigroup
Customer Service & Sales Representative - Starting at $20/hourly
Citigroup, Tucson, Arizona, United States, 85701
Customer Service & Sales Representative
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview
The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities: Assist in evaluating client financial needs to identify and offer new Citi products and solutions Interact with customer inbound calls and provide customer service, as necessary Align client needs to product service solutions within a complex sales-based environment Communicate the value and benefits associated with Citi products and services to clients Achieve monthly individual/team-based established sales goals Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Sales and customer service (financial services, call center, retail) experience preferred Consistently demonstrates clear and concise written and verbal communication Demonstrated problem-solving and decision-making skills Education: High School diploma or equivalent This position requires you to complete training onsite at 9060 South Rita Road, Tucson, AZ. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. Attached resume is required in order to move forward to be considered for an interview. We Offer: Competitive salary rates Day 1 Health Benefits! Flexible Work Strategies Collaborative team environment 401(k) match Tuition Reimbursement Career Development opportunities to grow your career at Citi
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview
The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities: Assist in evaluating client financial needs to identify and offer new Citi products and solutions Interact with customer inbound calls and provide customer service, as necessary Align client needs to product service solutions within a complex sales-based environment Communicate the value and benefits associated with Citi products and services to clients Achieve monthly individual/team-based established sales goals Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Sales and customer service (financial services, call center, retail) experience preferred Consistently demonstrates clear and concise written and verbal communication Demonstrated problem-solving and decision-making skills Education: High School diploma or equivalent This position requires you to complete training onsite at 9060 South Rita Road, Tucson, AZ. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. Attached resume is required in order to move forward to be considered for an interview. We Offer: Competitive salary rates Day 1 Health Benefits! Flexible Work Strategies Collaborative team environment 401(k) match Tuition Reimbursement Career Development opportunities to grow your career at Citi