Citigroup
Customer Service & Sales/Starting at $20.05/ HOP Eligible
Citigroup, Jacksonville, Florida, United States, 32201
Customer Service & Sales
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview
The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities: Assist in evaluating client financial needs to identify and offer new Citi products and solutions Interact with customer inbound calls and provide customer service, as necessary Align client needs to product service solutions within a complex sales-based environment Communicate the value and benefits associated with Citi products and services to clients Achieve monthly individual/team-based established sales goals Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Sales and customer service (financial services, call center, retail) experience preferred Consistently demonstrates clear and concise written and verbal communication Demonstrated problem-solving and decision-making skills Education: High School diploma or equivalent
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview
The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities: Assist in evaluating client financial needs to identify and offer new Citi products and solutions Interact with customer inbound calls and provide customer service, as necessary Align client needs to product service solutions within a complex sales-based environment Communicate the value and benefits associated with Citi products and services to clients Achieve monthly individual/team-based established sales goals Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Sales and customer service (financial services, call center, retail) experience preferred Consistently demonstrates clear and concise written and verbal communication Demonstrated problem-solving and decision-making skills Education: High School diploma or equivalent