Envoy
Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.
Learn more at
envoy.com About the Role
At Envoy, we believe in delivering exceptional customer experiences. As a Mid-Market Customer Success Manager, you will play a pivotal role in ensuring our valued customers achieve their desired outcomes. Your unwavering customer focus and passion for excellence will drive you to build strong relationships, understand customer needs, and proactively identify opportunities for growth and success across the customer lifecycle. At Envoy, we take a highly team-centered approach with our customers, and as a Mid-Market CSM, youll collaborate closely with your fellow CSMs, as well as cross-functional teams including Sales, Support, SEs, and Product.
This is an onsite
position that requires 4 days a week (Monday-Thursday) in our Denver office.
You will
Efficiently manage your accounts (70-80) across the customer lifecycle, from implementation to adoption to renewal (renewal transactions are led by your colleagues on the Renewal Manager team).
Ensure that a success plan and metrics are in place for each customer to help them achieve business value with Envoy.
Identify customers with low usage or high risk, and help drive higher adoption, account health, and retention.
Leverage tools and technology to deliver value to multiple accounts at once through email campaigns, trainings/webinars, new collateral, and office hours.
Identify expansion opportunities within your account base, and work with AEs and RMs to win these opportunities.
Be the Voice of the Customer by helping drive escalations to resolution and by gathering and managing product feedback requests.
Ensure you maintain updated account records and accurate retention forecasts.
You have
3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience in B2B SaaS companies.
Expertise in post-sales customer lifecycle management with 50-100 accounts.
Excellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneously.
Terrific presentation skills.
Ability to leverage data to help achieve your customers goals as well as your own internal goals.
You are
Passionate about helping customers achieve stellar results
An exceptional writer and spoken communicator
Highly organized & autonomous
Comfortable and energized operating in a fast-moving organization
Entrepreneurial and self-motivated
Consultative with demonstrable experience
Enthusiastic about learning and growing at Envoy
Intellectually curious and ambitious
You'll get
A high degree of trust in your ideas and execution
An opportunity to partner and collaborate with other talented people
An inclusive community where you feel welcomed and cared for as a person
The ability to make an immediate impact in helping customers create a great workplace experience
Support for your personal and professional growth
If you have any questions related to compensation, please get in touch with Recruiting after you apply. #LI-Hybrid By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked
here
. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
envoy.com About the Role
At Envoy, we believe in delivering exceptional customer experiences. As a Mid-Market Customer Success Manager, you will play a pivotal role in ensuring our valued customers achieve their desired outcomes. Your unwavering customer focus and passion for excellence will drive you to build strong relationships, understand customer needs, and proactively identify opportunities for growth and success across the customer lifecycle. At Envoy, we take a highly team-centered approach with our customers, and as a Mid-Market CSM, youll collaborate closely with your fellow CSMs, as well as cross-functional teams including Sales, Support, SEs, and Product.
This is an onsite
position that requires 4 days a week (Monday-Thursday) in our Denver office.
You will
Efficiently manage your accounts (70-80) across the customer lifecycle, from implementation to adoption to renewal (renewal transactions are led by your colleagues on the Renewal Manager team).
Ensure that a success plan and metrics are in place for each customer to help them achieve business value with Envoy.
Identify customers with low usage or high risk, and help drive higher adoption, account health, and retention.
Leverage tools and technology to deliver value to multiple accounts at once through email campaigns, trainings/webinars, new collateral, and office hours.
Identify expansion opportunities within your account base, and work with AEs and RMs to win these opportunities.
Be the Voice of the Customer by helping drive escalations to resolution and by gathering and managing product feedback requests.
Ensure you maintain updated account records and accurate retention forecasts.
You have
3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Customer Experience in B2B SaaS companies.
Expertise in post-sales customer lifecycle management with 50-100 accounts.
Excellent prioritization skills that allow you to execute high-touch and tech-touch strategies simultaneously.
Terrific presentation skills.
Ability to leverage data to help achieve your customers goals as well as your own internal goals.
You are
Passionate about helping customers achieve stellar results
An exceptional writer and spoken communicator
Highly organized & autonomous
Comfortable and energized operating in a fast-moving organization
Entrepreneurial and self-motivated
Consultative with demonstrable experience
Enthusiastic about learning and growing at Envoy
Intellectually curious and ambitious
You'll get
A high degree of trust in your ideas and execution
An opportunity to partner and collaborate with other talented people
An inclusive community where you feel welcomed and cared for as a person
The ability to make an immediate impact in helping customers create a great workplace experience
Support for your personal and professional growth
If you have any questions related to compensation, please get in touch with Recruiting after you apply. #LI-Hybrid By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked
here
. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.