Legal Sea Foods
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FOH Shift Supervisor- Logan
role at
Legal Sea Foods 1 week ago Be among the first 25 applicants Join to apply for the
FOH Shift Supervisor- Logan
role at
Legal Sea Foods Get AI-powered advice on this job and more exclusive features. The Shift Supervisor is responsible for supervising FOH operations in the restaurant by providing information and assistance to hourly staff; assuring that associates are following company policies and procedures, upholding the companys policies for Food Safety & Sanitation, and providing outstanding guest/customer service.
Duties & Responsibilities
Leads restaurant FOH shift and FOH Department employees to ensure excellent restaurant operations including opening and closing duties. Ensures the restaurant is organized and staffed as designated by the existing written schedule prepared by management through proper job assignments, break rotation, and delegation of tasks. Makes floor plans and determines breaks for FOH staff. Ensures all staff clock in at the start of their shift. Manages job assignments, break rotation and delegation of tasks during shift. Handles employee relations issues and concerns when the manager on duty is not present. Communicates any issues or concerns on shift to Senior Management. Properly escalates issues and concerns. Provides support and assistance to hourly associates on point of sale and reservations issues. Coordinates and conducts excellent customer service to encourage Return of Guest. Assists associates as needed to provide hospitality to guests (table visits, refires, etc). Handles guest complaints during the shift, taking prompt and appropriate action to resolve problems. Includes the ability to reasonably utilize comp/promo items for guest recovery. Properly escalates issues to GM/Chef as appropriate. Responsible for following and enforcing Company standards, protocols and policies including, without limitation: safety, sanitation, and respectful workplace. Responsible for timely and accurate completion and reconciliation of all financial transactions and operating point of sale terminals according to established cash handling guidelines. Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires.
Requirements
Must be at least eighteen (18) years of age. Employed with the Company for at least six (6) months with a demonstrated record of satisfactory job performance. High School diploma (or equivalent) required. Executed Employee Handbook Acknowledgment Form. Must be trained in and have the following certifications: ServSafe Food, ServSafe Alcohol/TIPs, Crowd Control, MA Allergen Training, LSF CAR, & Discrimination, Harassment & Retaliation; Prevention Training. ChokeSave (strongly encouraged, but not required if another team member on the shift has this certification). Must have a complete background check satisfactory to the Company prior to working in the position.
Skills & Competencies
Must be able to perform under pressure in a high-volume restaurant setting. Must be able to handle guest incidents/complaints. Must be knowledgeable of Legal Sea Foods menus, policies, and procedures. Ability to handle cash and paperwork accurately. Must be well versed in Point of Sale and Reservation systems. Excellent interpersonal and communication skills. Leads by example and demonstrates good judgment. Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
Environmental Working Conditions
Capable of standing more than 80% of the shift for long periods of time and exert fast paced mobility. Ability to lift up to 50 pounds. Repetitive hand and wrist motion.
We value our employees and offer a comprehensive benefits package, including
medical, dental, and vision insurance ,
paid vacation , and a
401(k) retirement plan
to support your future. Join our team and enjoy great benefits while growing in a rewarding career!
Legal Sea Foods participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows businesses to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
FOH Shift Supervisor- Logan
role at
Legal Sea Foods 1 week ago Be among the first 25 applicants Join to apply for the
FOH Shift Supervisor- Logan
role at
Legal Sea Foods Get AI-powered advice on this job and more exclusive features. The Shift Supervisor is responsible for supervising FOH operations in the restaurant by providing information and assistance to hourly staff; assuring that associates are following company policies and procedures, upholding the companys policies for Food Safety & Sanitation, and providing outstanding guest/customer service.
Duties & Responsibilities
Leads restaurant FOH shift and FOH Department employees to ensure excellent restaurant operations including opening and closing duties. Ensures the restaurant is organized and staffed as designated by the existing written schedule prepared by management through proper job assignments, break rotation, and delegation of tasks. Makes floor plans and determines breaks for FOH staff. Ensures all staff clock in at the start of their shift. Manages job assignments, break rotation and delegation of tasks during shift. Handles employee relations issues and concerns when the manager on duty is not present. Communicates any issues or concerns on shift to Senior Management. Properly escalates issues and concerns. Provides support and assistance to hourly associates on point of sale and reservations issues. Coordinates and conducts excellent customer service to encourage Return of Guest. Assists associates as needed to provide hospitality to guests (table visits, refires, etc). Handles guest complaints during the shift, taking prompt and appropriate action to resolve problems. Includes the ability to reasonably utilize comp/promo items for guest recovery. Properly escalates issues to GM/Chef as appropriate. Responsible for following and enforcing Company standards, protocols and policies including, without limitation: safety, sanitation, and respectful workplace. Responsible for timely and accurate completion and reconciliation of all financial transactions and operating point of sale terminals according to established cash handling guidelines. Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires.
Requirements
Must be at least eighteen (18) years of age. Employed with the Company for at least six (6) months with a demonstrated record of satisfactory job performance. High School diploma (or equivalent) required. Executed Employee Handbook Acknowledgment Form. Must be trained in and have the following certifications: ServSafe Food, ServSafe Alcohol/TIPs, Crowd Control, MA Allergen Training, LSF CAR, & Discrimination, Harassment & Retaliation; Prevention Training. ChokeSave (strongly encouraged, but not required if another team member on the shift has this certification). Must have a complete background check satisfactory to the Company prior to working in the position.
Skills & Competencies
Must be able to perform under pressure in a high-volume restaurant setting. Must be able to handle guest incidents/complaints. Must be knowledgeable of Legal Sea Foods menus, policies, and procedures. Ability to handle cash and paperwork accurately. Must be well versed in Point of Sale and Reservation systems. Excellent interpersonal and communication skills. Leads by example and demonstrates good judgment. Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
Environmental Working Conditions
Capable of standing more than 80% of the shift for long periods of time and exert fast paced mobility. Ability to lift up to 50 pounds. Repetitive hand and wrist motion.
We value our employees and offer a comprehensive benefits package, including
medical, dental, and vision insurance ,
paid vacation , and a
401(k) retirement plan
to support your future. Join our team and enjoy great benefits while growing in a rewarding career!
Legal Sea Foods participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows businesses to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Restaurants Referrals increase your chances of interviewing at Legal Sea Foods by 2x Sign in to set job alerts for Hospitality Manager roles.
Assistant Hospitality Manager - Prudential Center
Manager - Hotel Operations Encore Boston Harbor
In Room Dining Assistant General Manager - Encore Boston Harbor
Hotel Assistant Manager- Four Seasons Hotel Boston
Boston, MA $65,000.00-$70,000.00 1 month ago Restaurant Manager - Rare Steakhouse Encore Boston Harbor (70k)
LUC!E Drink + Dine//Now hiring General Manager
Venue Manager, Boston - FIFA World Cup 26
In Room Dining Assistant General Manager - Encore Boston Harbor
Restaurant Manager - Rare Steakhouse Encore Boston Harbor (70k)
Assistant Cafe Manager - George Howell Coffee @ the Godfrey Hotel
Restaurant Manager - In-Room Dining Encore Boston Harbor
Restaurant Manager - In-Room Dining Encore Boston Harbor
Accepting Applications - Managerial Hotel Positions
Restaurant Assistant Manager- Pay up to $65,000 - Westwood
Restaurant Manager - Eastern Standard Kitchen and Drinks
Boston, MA $70,000.00-$78,000.00 1 month ago Waltham, MA $85,000.00-$90,000.00 2 weeks ago Restaurant Manager - On Deck Encore Boston Harbor
Restaurant Manager - On Deck Encore Boston Harbor
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr