Manpower
IT Support Analyst
Our client, a leading digital healthcare company, is seeking an IT Support Analyst to join their team. As an IT Support Analyst, you will be part of the IT Service Delivery department supporting internal employees. The ideal candidate will have excellent customer service skills, a detail-oriented mindset, and the ability to work independently, which will align successfully in the organization. Job Title: IT Support Analyst Location: San Francisco, CA Pay Range: up to $45 per hour Shift: Day What's the Job? Provide L2 Site Support and escalation support for computer hardware, software, and cloud applications. Process new hire requests, image, and deploy laptops, and perform IT onboarding. Document detailed procedures and develop end-user instructions. Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues. Monitor and triage incoming tickets in the Service Desk ticket queue. What's Needed? 2-3 years of hands-on IT Helpdesk & Desktop experience. Ability to support Director+ roles including Executives and Executive Admins. Excellent organizational skills and attention to detail. Strong communication skills with both technical and non-technical users. Working knowledge of Microsoft operating systems and Microsoft Office Suite. What's in it for me? Opportunity to innovate and make a difference in patients' lives. Work in a collaborative and supportive environment. Engage in a fast-paced and evolving workplace. Develop your technical skills and grow your career. Be part of a mission-driven organization focused on improving healthcare. Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
Our client, a leading digital healthcare company, is seeking an IT Support Analyst to join their team. As an IT Support Analyst, you will be part of the IT Service Delivery department supporting internal employees. The ideal candidate will have excellent customer service skills, a detail-oriented mindset, and the ability to work independently, which will align successfully in the organization. Job Title: IT Support Analyst Location: San Francisco, CA Pay Range: up to $45 per hour Shift: Day What's the Job? Provide L2 Site Support and escalation support for computer hardware, software, and cloud applications. Process new hire requests, image, and deploy laptops, and perform IT onboarding. Document detailed procedures and develop end-user instructions. Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues. Monitor and triage incoming tickets in the Service Desk ticket queue. What's Needed? 2-3 years of hands-on IT Helpdesk & Desktop experience. Ability to support Director+ roles including Executives and Executive Admins. Excellent organizational skills and attention to detail. Strong communication skills with both technical and non-technical users. Working knowledge of Microsoft operating systems and Microsoft Office Suite. What's in it for me? Opportunity to innovate and make a difference in patients' lives. Work in a collaborative and supportive environment. Engage in a fast-paced and evolving workplace. Develop your technical skills and grow your career. Be part of a mission-driven organization focused on improving healthcare. Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!