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Job Description:
We are looking for a skilled and proactive
Level 2 EUC Support Engineer to join our IT support team. In this role, you will be responsible for providing hands-on technical support to end users across desktops, laptops, mobile devices, and peripheral hardware, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
Responsibilities:
Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals. Troubleshoot hardware and software issues related to Windows, Mac, and common enterprise applications. Install, configure, and maintain operating systems, applications, and hardware components. Handle incident tickets and service requests within SLA using ITSM/ticketing tools. Assist in user onboarding/offboarding tasks including account setup, system configuration, and access provisioning. Perform routine patch management and endpoint compliance tasks. Coordinate with Level 1 and Level 3 support teams for escalation and resolution. Support remote users and VPN connectivity issues. Provide support for video conferencing systems, printers, scanners, and other workplace technology. Maintain accurate documentation of problems and resolutions. Participate in hardware refresh, software deployments, and IT rollout projects.
Requirements:
5+ years of experience in EUC/Desktop Support roles. Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and basic networking. Experience with tools such as SCCM, JAMF, ServiceNow, or similar. Excellent troubleshooting and customer service skills. Ability to work independently and communicate effectively with both technical and non-technical users. Relevant certifications (CompTIA A+, Microsoft MCP/MD-100, ITIL) are a plus. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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St Louis Park, MN $23.48-$33.95 4 days ago St Paul, MN $60,000.00-$78,000.00 2 days ago Corporate Desktop Support Analyst Associate
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Description:
We are looking for a skilled and proactive
Level 2 EUC Support Engineer to join our IT support team. In this role, you will be responsible for providing hands-on technical support to end users across desktops, laptops, mobile devices, and peripheral hardware, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
Responsibilities:
Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals. Troubleshoot hardware and software issues related to Windows, Mac, and common enterprise applications. Install, configure, and maintain operating systems, applications, and hardware components. Handle incident tickets and service requests within SLA using ITSM/ticketing tools. Assist in user onboarding/offboarding tasks including account setup, system configuration, and access provisioning. Perform routine patch management and endpoint compliance tasks. Coordinate with Level 1 and Level 3 support teams for escalation and resolution. Support remote users and VPN connectivity issues. Provide support for video conferencing systems, printers, scanners, and other workplace technology. Maintain accurate documentation of problems and resolutions. Participate in hardware refresh, software deployments, and IT rollout projects.
Requirements:
5+ years of experience in EUC/Desktop Support roles. Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and basic networking. Experience with tools such as SCCM, JAMF, ServiceNow, or similar. Excellent troubleshooting and customer service skills. Ability to work independently and communicate effectively with both technical and non-technical users. Relevant certifications (CompTIA A+, Microsoft MCP/MD-100, ITIL) are a plus. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for Desktop Support Specialist roles.
St Louis Park, MN $23.48-$33.95 4 days ago St Paul, MN $60,000.00-$78,000.00 2 days ago Corporate Desktop Support Analyst Associate
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr