TECEZE
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This range is provided by TECEZE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$40,000.00/yr - $60,000.00/yr Direct message the job poster from TECEZE Provide Level 1/Level 2 on-site and remote support for desktop, laptop, and peripheral issues across Windows and macOS platforms . Diagnose and resolve hardware, software, and network problems—e.g., FileVault, certificate/keychain issues, printers, VPN connectivity . Install, configure, upgrade, and patch macOS and associated apps (Office for Mac, Adobe Creative Suite, Zoom, etc.) . Perform imaging/deployment tasks, including building standardized system images using SCCM, JAMF, DeployStudio, and Apple Remote Desktop . Manage user lifecycle processes: onboarding, offboarding, access control, and account management in Active Directory and Apple environments . Guide and educate users through clear, empathetic communication—both verbally and in writing . Maintain accurate logs and documentation in ticketing systems like ServiceNow or Remedy . Escalate and collaborate with higher-tier teams or vendors as needed . 5–8 years of desktop/laptop support in professional environments supporting both Windows and macOS . Strong hands-on experience with macOS (e.g., Catalina, Big Sur, Monterey), including FileVault, keychain, and system integrity . Familiarity with Apple deployment and management tools (JAMF, Apple Remote Desktop, DeployStudio, Casper/FileWave) . Experience deploying OS images with SCCM for Windows environments . Proficient with Active Directory, account setups, password resets, and group policies . Knowledgeable in basic networking: TCP/IP, DNS, DHCP, VPN, network printers . Skilled in troubleshooting hardware and peripherals including laptops, desktops, mobile devices, and printers . Strong customer-service orientation with excellent written and verbal communication . Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Engineering, Information Technology, and Administrative Industries Computer and Network Security, IT System Training and Support, and IT System Operations and Maintenance Referrals increase your chances of interviewing at TECEZE by 2x Get notified about new Desktop Support Engineer jobs in
Boston, MA . Boston, MA $60,000.00-$65,000.00 1 day ago Boston, MA $75,000.00-$90,000.00 5 days ago Boston, MA $70,000.00-$80,000.00 2 weeks ago Waltham, MA $60,000.00-$70,000.00 1 week ago L2 Tech Support - Site Migrations || Desktop Management Specialist
Infrastructure Services
Lead Support Engineer, Corporate IT Operations
Waltham, MA $80,000.00-$110,000.00 3 weeks ago Boston, MA $79,538.68-$118,661.11 3 weeks ago Burlington, MA $94,700.00-$142,100.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$40,000.00/yr - $60,000.00/yr Direct message the job poster from TECEZE Provide Level 1/Level 2 on-site and remote support for desktop, laptop, and peripheral issues across Windows and macOS platforms . Diagnose and resolve hardware, software, and network problems—e.g., FileVault, certificate/keychain issues, printers, VPN connectivity . Install, configure, upgrade, and patch macOS and associated apps (Office for Mac, Adobe Creative Suite, Zoom, etc.) . Perform imaging/deployment tasks, including building standardized system images using SCCM, JAMF, DeployStudio, and Apple Remote Desktop . Manage user lifecycle processes: onboarding, offboarding, access control, and account management in Active Directory and Apple environments . Guide and educate users through clear, empathetic communication—both verbally and in writing . Maintain accurate logs and documentation in ticketing systems like ServiceNow or Remedy . Escalate and collaborate with higher-tier teams or vendors as needed . 5–8 years of desktop/laptop support in professional environments supporting both Windows and macOS . Strong hands-on experience with macOS (e.g., Catalina, Big Sur, Monterey), including FileVault, keychain, and system integrity . Familiarity with Apple deployment and management tools (JAMF, Apple Remote Desktop, DeployStudio, Casper/FileWave) . Experience deploying OS images with SCCM for Windows environments . Proficient with Active Directory, account setups, password resets, and group policies . Knowledgeable in basic networking: TCP/IP, DNS, DHCP, VPN, network printers . Skilled in troubleshooting hardware and peripherals including laptops, desktops, mobile devices, and printers . Strong customer-service orientation with excellent written and verbal communication . Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Engineering, Information Technology, and Administrative Industries Computer and Network Security, IT System Training and Support, and IT System Operations and Maintenance Referrals increase your chances of interviewing at TECEZE by 2x Get notified about new Desktop Support Engineer jobs in
Boston, MA . Boston, MA $60,000.00-$65,000.00 1 day ago Boston, MA $75,000.00-$90,000.00 5 days ago Boston, MA $70,000.00-$80,000.00 2 weeks ago Waltham, MA $60,000.00-$70,000.00 1 week ago L2 Tech Support - Site Migrations || Desktop Management Specialist
Infrastructure Services
Lead Support Engineer, Corporate IT Operations
Waltham, MA $80,000.00-$110,000.00 3 weeks ago Boston, MA $79,538.68-$118,661.11 3 weeks ago Burlington, MA $94,700.00-$142,100.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr