Point72
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Manager, IT Service Management
role at
Point72 Join to apply for the
Manager, IT Service Management
role at
Point72 A Career with Point72s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly improving our companys IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
What youll do
Develop and execute the roadmap for transitioning IT Service Management (ITSM) processes and workflows from Jira Service Management (JSM) to ServiceNow. Align the transformation strategy with organizational goals, ensuring seamless integration into existing IT and business operations. Lead the end-to-end migration project, including planning, design, implementation, testing, and deployment. Oversee the design and configuration of the ServiceNow platform to meet enterprise requirements, supporting ITIL-based processes such as incident, problem, change, request, and asset management. Optimize workflows and automation capabilities to enhance service delivery and user experience. Serve as the primary liaison between IT, business stakeholders, and external consultants, ensuring alignment and buy-in from all stakeholders. Establish governance frameworks to ensure consistent use of the ServiceNow platform across the organization. Build and lead an ITSM team, including internal staff and external consultants, while mentoring team members to enhance their skills. Define and monitor key performance indicators (KPIs) to measure the success of the ServiceNow platform and ITSM processes. Drive organizational change by engaging end-users and implementing effective training and communication plans.
Whats Required
Proven experience leading large-scale migrations from JSM (or similar tools) to ServiceNow. Solid understanding of enterprise IT systems, integrations, and data management. Extensive experience managing complex, enterprise-wide IT transformation projects. Expertise in driving organizational change and user adoption of new systems. Strong ability to engage with senior executives, technical teams, and end-users. Exceptional communication and presentation skills. Strong problem-solving and decision-making abilities. Collaborative mindset with a focus on team success. Demonstrated success in implementing and scaling ServiceNow in a large enterprise environment. Commitment to the highest ethical standards.
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
Fully-paid health care benefits Generous parental and family leave policies Mental and physical wellness programs Volunteer opportunities Non-profit matching gift program Support for employee-led affinity groups representing women, minorities and the LGBT+ community Tuition assistance A 401(k) savings program with an employer match and more
About Point72
Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industrys premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industrys brightest talent. Were inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit www.Point72.com/working-here
The annual base salary range for this role is $285,000-$350,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
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Manager, IT Service Management
role at
Point72 Join to apply for the
Manager, IT Service Management
role at
Point72 A Career with Point72s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly improving our companys IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
What youll do
Develop and execute the roadmap for transitioning IT Service Management (ITSM) processes and workflows from Jira Service Management (JSM) to ServiceNow. Align the transformation strategy with organizational goals, ensuring seamless integration into existing IT and business operations. Lead the end-to-end migration project, including planning, design, implementation, testing, and deployment. Oversee the design and configuration of the ServiceNow platform to meet enterprise requirements, supporting ITIL-based processes such as incident, problem, change, request, and asset management. Optimize workflows and automation capabilities to enhance service delivery and user experience. Serve as the primary liaison between IT, business stakeholders, and external consultants, ensuring alignment and buy-in from all stakeholders. Establish governance frameworks to ensure consistent use of the ServiceNow platform across the organization. Build and lead an ITSM team, including internal staff and external consultants, while mentoring team members to enhance their skills. Define and monitor key performance indicators (KPIs) to measure the success of the ServiceNow platform and ITSM processes. Drive organizational change by engaging end-users and implementing effective training and communication plans.
Whats Required
Proven experience leading large-scale migrations from JSM (or similar tools) to ServiceNow. Solid understanding of enterprise IT systems, integrations, and data management. Extensive experience managing complex, enterprise-wide IT transformation projects. Expertise in driving organizational change and user adoption of new systems. Strong ability to engage with senior executives, technical teams, and end-users. Exceptional communication and presentation skills. Strong problem-solving and decision-making abilities. Collaborative mindset with a focus on team success. Demonstrated success in implementing and scaling ServiceNow in a large enterprise environment. Commitment to the highest ethical standards.
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
Fully-paid health care benefits Generous parental and family leave policies Mental and physical wellness programs Volunteer opportunities Non-profit matching gift program Support for employee-led affinity groups representing women, minorities and the LGBT+ community Tuition assistance A 401(k) savings program with an employer match and more
About Point72
Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industrys premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industrys brightest talent. Were inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit www.Point72.com/working-here
The annual base salary range for this role is $285,000-$350,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Referrals increase your chances of interviewing at Point72 by 2x Get notified about new Information Technology Supervisor jobs in
New York, United States . Massapequa, NY $190,000.00-$225,000.00 3 weeks ago Information Technology Operations Manager
Information Technology Operations Manager
New York, NY $130,000.00-$150,000.00 3 weeks ago New York, United States $170,000.00-$210,000.00 1 month ago Rochester, New York Metropolitan Area $95,000.00-$105,000.00 2 weeks ago Manager, IT Service Management, Mid-Level
Data Center Operations Manager Syracuse NY
New York, NY $140,000.00-$175,000.00 3 weeks ago IT Solutions Manager- Mobile Device Management
Assistant Supervisor, Control Room Operator
Director, Cloud and Hosting SRE Operations
New York, NY $152,700.00-$282,900.00 5 days ago Manager Information Technology Services 1 - 9102
New York, NY $106,898.00-$131,665.00 1 week ago Manager Information Technology Services 1 - 9102
Albany, NY $106,898.00-$131,665.00 1 week ago Manager Information Technology Services 1 - 9198
New York, NY $106,898.00-$131,665.00 1 week ago Manager Information Technology Services 2 - 9074
New York, NY $118,425.00-$145,039.00 1 week ago Manager Information Technology Services 1 - 9418
New York, NY $106,898.00-$131,665.00 1 week ago Manager Information Technology Services 1 Infomation Security - 9356
New York, NY $106,898.00-$131,665.00 1 week ago New York, NY $72,000.00-$85,000.00 1 month ago PEPI Manager - IT M&A (Open to all US locations)
New York, NY $125,000.00-$190,000.00 2 weeks ago Director of Information Systems (IT Computer Systems Manager 6) - Provisional
New York, NY $140,000.00-$165,000.00 3 weeks ago New York, United States $145,000.00-$200,000.00 1 week ago New York, NY $112,000.00-$140,000.00 1 month ago Bethpage, NY $123,379.00-$202,694.00 1 month ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr