Point72
Manager, IT Service Management
A Career with Point72's technology team
As Point72 reimagines the future of investing, our Technology team is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
What you'll do
Develop and execute the roadmap for transitioning IT Service Management (ITSM) processes and workflows from Jira Service Management (JSM) to ServiceNow. Align the transformation strategy with organizational goals, ensuring seamless integration into existing IT and business operations. Lead the end-to-end migration project, including planning, design, implementation, testing, and deployment. Oversee the design and configuration of the ServiceNow platform to meet enterprise requirements, supporting ITIL-based processes such as incident, problem, change, request, and asset management. Optimize workflows and automation capabilities to enhance service delivery and user experience. Serve as the primary liaison between IT, business stakeholders, and external consultants, ensuring alignment and buy-in from all stakeholders. Establish governance frameworks to ensure consistent use of the ServiceNow platform across the organization. Build and lead an ITSM team, including internal staff and external consultants, while mentoring team members to enhance their skills. Define and monitor key performance indicators (KPIs) to measure the success of the ServiceNow platform and ITSM processes. Drive organizational change by engaging end-users and implementing effective training and communication plans. What's REQUIRED
Proven experience leading large-scale migrations from JSM (or similar tools) to ServiceNow. Solid understanding of enterprise IT systems, integrations, and data management. Extensive experience managing complex, enterprise-wide IT transformation projects. Expertise in driving organizational change and user adoption of new systems. Strong ability to engage with senior executives, technical teams, and end-users. Exceptional communication and presentation skills. Strong problem-solving and decision-making abilities. Collaborative mindset with a focus on team success. Demonstrated success in implementing and scaling ServiceNow in a large enterprise environment. Commitment to the highest ethical standards. We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
Fully-paid health care benefits Generous parental and family leave policies Volunteer opportunities Support for employee-led affinity groups representing women, people of color and the LGBT+ community Mental and physical wellness programs Tuition assistance A 401(k) savings program with an employer match and more
About point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $285,000-$350,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
A Career with Point72's technology team
As Point72 reimagines the future of investing, our Technology team is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
What you'll do
Develop and execute the roadmap for transitioning IT Service Management (ITSM) processes and workflows from Jira Service Management (JSM) to ServiceNow. Align the transformation strategy with organizational goals, ensuring seamless integration into existing IT and business operations. Lead the end-to-end migration project, including planning, design, implementation, testing, and deployment. Oversee the design and configuration of the ServiceNow platform to meet enterprise requirements, supporting ITIL-based processes such as incident, problem, change, request, and asset management. Optimize workflows and automation capabilities to enhance service delivery and user experience. Serve as the primary liaison between IT, business stakeholders, and external consultants, ensuring alignment and buy-in from all stakeholders. Establish governance frameworks to ensure consistent use of the ServiceNow platform across the organization. Build and lead an ITSM team, including internal staff and external consultants, while mentoring team members to enhance their skills. Define and monitor key performance indicators (KPIs) to measure the success of the ServiceNow platform and ITSM processes. Drive organizational change by engaging end-users and implementing effective training and communication plans. What's REQUIRED
Proven experience leading large-scale migrations from JSM (or similar tools) to ServiceNow. Solid understanding of enterprise IT systems, integrations, and data management. Extensive experience managing complex, enterprise-wide IT transformation projects. Expertise in driving organizational change and user adoption of new systems. Strong ability to engage with senior executives, technical teams, and end-users. Exceptional communication and presentation skills. Strong problem-solving and decision-making abilities. Collaborative mindset with a focus on team success. Demonstrated success in implementing and scaling ServiceNow in a large enterprise environment. Commitment to the highest ethical standards. We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
Fully-paid health care benefits Generous parental and family leave policies Volunteer opportunities Support for employee-led affinity groups representing women, people of color and the LGBT+ community Mental and physical wellness programs Tuition assistance A 401(k) savings program with an employer match and more
About point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $285,000-$350,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.