NY Staffing
Client Support Supervisor
Publicis Media Exchange (PMX) is the global media platform for Publicis Groupe. PMX is an omnichannel activation powerhouse that drives smart application of investment through leveraging scale, marketplace innovation, deeper partnerships and intelligence. PMX is at the forefront of the converging marketplace executing data-informed, tech-enabled media to help marketers connect with consumers in a measurable way. The Client Support Supervisor role will be dedicated to supporting one of the top PM clients. The Supervisor will be responsible for the account management and improving the results of the engagement, with a focus on activation strategy, programmatic channel leadership, and the operational workflows between the client and the global offshore teams. They will serve as an escalation point for the client and the offshore teams and require a solutions-focused attitude and strong customer service skills. The ideal candidate should have a solid background in programmatic campaign management within multiple DSPs, as well as experience of working directly with clients and agency teams. Responsibilities
Build and grow relationships with the clients, global offshore teams, partners, and internal Publicis teams. Design programmatic activation strategy across platforms (with main focus on The Trade Desk and DV360) and present recommendations to the client. Provide campaign recommendations and tactical guidance to the offshore teams to achieve client objectives. Ensure efficient workflows are established for collaboration between the client and global offshore teams. Act as a cross-functional subject matter expert to provide an activation perspective to non-media teams. Develop and present client deliverables, product collateral, and process documentation. Identify and communicate account needs, concerns and opportunities for team development and business growth. Project manage the development, roll-out, and adoption of automated solutions and other tools. Act as a point of escalation and facilitate feedback across all teams. Qualifications
Bachelor's degree. Strong background in biddable digital media (specifically programmatic) and ability to speak about different channels with agency partners. 4+ years of relevant experience in a client facing role in campaign management or digital operations. Strong organizational and project management skills, attention to detail across multiple workstreams and partners. Strong communication and client support skills, with the ability to manage complex relationships. Proficiency in Microsoft Office solutions, experience with Excel and PowerPoint a must. Ability to act as a proactive part of the Publicis Media team, with a solutions-focused attitude. Ability and desire to learn new technologies. Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range: $73,910.00 - $116,380.00 Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/22/25.
Publicis Media Exchange (PMX) is the global media platform for Publicis Groupe. PMX is an omnichannel activation powerhouse that drives smart application of investment through leveraging scale, marketplace innovation, deeper partnerships and intelligence. PMX is at the forefront of the converging marketplace executing data-informed, tech-enabled media to help marketers connect with consumers in a measurable way. The Client Support Supervisor role will be dedicated to supporting one of the top PM clients. The Supervisor will be responsible for the account management and improving the results of the engagement, with a focus on activation strategy, programmatic channel leadership, and the operational workflows between the client and the global offshore teams. They will serve as an escalation point for the client and the offshore teams and require a solutions-focused attitude and strong customer service skills. The ideal candidate should have a solid background in programmatic campaign management within multiple DSPs, as well as experience of working directly with clients and agency teams. Responsibilities
Build and grow relationships with the clients, global offshore teams, partners, and internal Publicis teams. Design programmatic activation strategy across platforms (with main focus on The Trade Desk and DV360) and present recommendations to the client. Provide campaign recommendations and tactical guidance to the offshore teams to achieve client objectives. Ensure efficient workflows are established for collaboration between the client and global offshore teams. Act as a cross-functional subject matter expert to provide an activation perspective to non-media teams. Develop and present client deliverables, product collateral, and process documentation. Identify and communicate account needs, concerns and opportunities for team development and business growth. Project manage the development, roll-out, and adoption of automated solutions and other tools. Act as a point of escalation and facilitate feedback across all teams. Qualifications
Bachelor's degree. Strong background in biddable digital media (specifically programmatic) and ability to speak about different channels with agency partners. 4+ years of relevant experience in a client facing role in campaign management or digital operations. Strong organizational and project management skills, attention to detail across multiple workstreams and partners. Strong communication and client support skills, with the ability to manage complex relationships. Proficiency in Microsoft Office solutions, experience with Excel and PowerPoint a must. Ability to act as a proactive part of the Publicis Media team, with a solutions-focused attitude. Ability and desire to learn new technologies. Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines. Compensation Range: $73,910.00 - $116,380.00 Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/22/25.