Symbiotic Corp.
Job DescriptionJob Title: Entry-Level Help Desk and PC System Support TechnicianLocation: Dallas, TXJob Type: Full-TimeJob Summary:We are looking for a motivated and customer-focused Help Desk and PC System Support Technician to join our IT team. This entry-level role is ideal for candidates with a passion for technology, troubleshooting, and providing excellent user support. The successful candidate will be responsible for assisting end-users with IT issues, maintaining computer systems, and ensuring smooth day-to-day operations of company devices and applications.Key Responsibilities:Provide first-level technical support for hardware, software, and network issues via phone, email, or in person.Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and other peripherals.Install, configure, and update Windows and macOS operating systems, as well as company-approved software applications.Assist with setting up new user accounts, email configurations, and access permissions in Active Directory and other systems.Support network connectivity, including Wi-Fi, VPN, and basic troubleshooting of routers and switches.Document and track support tickets, resolutions, and common troubleshooting steps using a ticketing system.Perform routine maintenance, updates, and security patches for IT systems.Assist in IT asset management, including inventory tracking of computers and accessories.Provide guidance and training to end-users on best IT practices and security awareness.Escalate unresolved issues to senior IT staff or external vendors as needed.Required Qualifications:Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).Experience with ticketing systems like Atera, ServiceNow, Zendesk, or Jira.Basic knowledge of Windows and macOS operating systems.Understanding of Microsoft Office 365 applications and troubleshooting.Familiarity with Active Directory, user account management, and password resets.Strong problem-solving skills and ability to diagnose technical issues.Good communication skills with the ability to explain technical concepts to non-technical users.Willingness to learn and adapt in a fast-paced IT environment.Preferred Qualifications:CompTIA A+, ITIL, or other relevant IT certifications.Experience with ticketing systems like ServiceNow, Zendesk, or Jira.Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).Previous experience in a help desk or IT support role (internship or part-time acceptable).What We Offer:Competitive salary and benefits package.Opportunities for training and career growth.A collaborative and supportive team environment.Hands-on experience with various IT technologies and systems.If you are eager to kick-start your IT career and gain hands-on experience in a dynamic work environment, we encourage you to apply!How to Apply: Submit your resume and a brief cover letter explaining your interest in the position.