St. Lawrence Health System
Access Associate Senior
St. Lawrence Health System, Rochester, New York, United States, 14618
Access Associate-Senior
Department: Behavioral Health Location: Brighton Clinic Hours Per Week: 40 hours Schedule: M - F 8:30AM - 5PM Sign-On Bonus: $0 Summary: As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional's high-quality standards of customer care. Responsibilities:
Leadership: Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues Customer Service: Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information Registration & Verification: Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable Billing & Payments: Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy Required Qualifications:
None Preferred Qualifications:
Associate degree preferred 3 years related work experience in a healthcare or customer service setting preferred Bilingual preferred Education: Licenses / Certifications: Physical Requirements: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Pay Range: $18.00 - $21.00 City: Rochester Postal Code: 14618 Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Department: Behavioral Health Location: Brighton Clinic Hours Per Week: 40 hours Schedule: M - F 8:30AM - 5PM Sign-On Bonus: $0 Summary: As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional's high-quality standards of customer care. Responsibilities:
Leadership: Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues Customer Service: Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information Registration & Verification: Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable Billing & Payments: Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy Required Qualifications:
None Preferred Qualifications:
Associate degree preferred 3 years related work experience in a healthcare or customer service setting preferred Bilingual preferred Education: Licenses / Certifications: Physical Requirements: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Pay Range: $18.00 - $21.00 City: Rochester Postal Code: 14618 Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.