Medical University of South Carolina
Patient Access Team Lead
Medical University of South Carolina, Charleston, South Carolina, United States, 29401
Patient Access Team Lead
Charleston, South Carolina The Patient Access Services Representative - Team Lead reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative - Team Lead assists the supervisor with the internal management of the team. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the front end registration process and work closely with physicians and nurses to provide optimal quality care to patients. The Patient Access Services Representative - Team Lead verifies various payment methods available (insurance, self-pay, agency) working with patients to set up payment arrangements to include applying for assistance programs. This position assists in collecting co payments and deductibles, and solves basic billing inquiries. A high school diploma or equivalent (GED) and two years relevant work experience in healthcare (patient registration, admitting, and/or scheduling) required; bachelor's degree preferred. Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities highly preferred. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25 cwpm and computer experience required. A certified typing test must be presented at time of interview. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.
Charleston, South Carolina The Patient Access Services Representative - Team Lead reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative - Team Lead assists the supervisor with the internal management of the team. This position provides high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services. This role facilitates timely completion of the front end registration process and work closely with physicians and nurses to provide optimal quality care to patients. The Patient Access Services Representative - Team Lead verifies various payment methods available (insurance, self-pay, agency) working with patients to set up payment arrangements to include applying for assistance programs. This position assists in collecting co payments and deductibles, and solves basic billing inquiries. A high school diploma or equivalent (GED) and two years relevant work experience in healthcare (patient registration, admitting, and/or scheduling) required; bachelor's degree preferred. Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities highly preferred. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25 cwpm and computer experience required. A certified typing test must be presented at time of interview. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.