Medical University of South Carolina
Patient Access Team Lead
Medical University of South Carolina, North Charleston, South Carolina, United States, 29405
Patient Access Team Lead
North Charleston, South Carolina The After Hours Lead Patient Representative reports to the Ambulatory Office Manager. Under general supervision, the After Hours Lead Patient Representative facilitates accurate and timely completion of registration and all paperwork necessary for patient care. This position works closely with physicians and nurses to ensure the day-to-day administrative functions are completed in an efficient manner to expedite patient flow and ensure patient satisfaction. This role will also cross-cover other locations of the After Hours Care & Specialty Clinics as needed. Medical University Hospital Authority (MUHA) Employee Regular CC000247 CHS - Administration - Children's Ambulatory Center (Offsite) Hourly Health-22 40 Job Description High school diploma or equivalent (GED) and three years related experience; or an Associate degree and one to two years related experience; or a Bachelor's degree and one year related experience required; previous administrative experience in healthcare is preferred. Typing speed of 25 cwpm and computer experience required. Epic applications, Medical Office experience, medical terminology and strong knowledge of insurance preferred. Requires a rotating schedule requires a totaling schedule of 8-12 hours shifts rotating days, evenings, nights, weekends, and holidays. Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned. Ability to perform job functions while standing, as well as sit for long period of time. Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.
North Charleston, South Carolina The After Hours Lead Patient Representative reports to the Ambulatory Office Manager. Under general supervision, the After Hours Lead Patient Representative facilitates accurate and timely completion of registration and all paperwork necessary for patient care. This position works closely with physicians and nurses to ensure the day-to-day administrative functions are completed in an efficient manner to expedite patient flow and ensure patient satisfaction. This role will also cross-cover other locations of the After Hours Care & Specialty Clinics as needed. Medical University Hospital Authority (MUHA) Employee Regular CC000247 CHS - Administration - Children's Ambulatory Center (Offsite) Hourly Health-22 40 Job Description High school diploma or equivalent (GED) and three years related experience; or an Associate degree and one to two years related experience; or a Bachelor's degree and one year related experience required; previous administrative experience in healthcare is preferred. Typing speed of 25 cwpm and computer experience required. Epic applications, Medical Office experience, medical terminology and strong knowledge of insurance preferred. Requires a rotating schedule requires a totaling schedule of 8-12 hours shifts rotating days, evenings, nights, weekends, and holidays. Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material. Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy. Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions. Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned. Ability to perform job functions while standing, as well as sit for long period of time. Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required; Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus. The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment; demonstrate strong verbal, written, and problem solving skills; possess the ability to work in a self-directed manner while interacting with customers, physicians and departmental partners. Familiarity with MUSC Health and its entities required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients and customers is essential. Typing speed of 25cwpm and computer experience required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.