Flynn McGarry's newest restaurant, Cove, is looking for a maitre d' to join the opening team. We are looking for someone with a bright and endearing personality who is excited about creating special moments and building community through genuine hospitality. This person would have a passion for building and implementing systems to better take care of guests and improve the day to day flow of service.
Reports to: Service Director
Job Purpose: Manage guest relations and all related systems.
Tentative start date : mid September
Duties and Responsibilities (including but not limited to):
Daily reservation management
Guest communications
Seating maximization
Accommodation of guest requests, allergies and information
Prepare notes and lead the portion of our pre-service meeting regarding guests and reservations. Relay all pertinent guest information to service and kitchen staff throughout service
Manage host area and coat closets for cleanliness and organization
Assist with any extra pre-opening tasks as assigned by Service Director
Provide friendly and responsive service by welcoming and warmly greeting guests on arrival
Oversee flow of service by managing the efficient and timely seating of guests
Assist with private events hosting as needed
Update guest information system at the end of the night with new notes
Build guest report and cultivate relationships with regular patrons in order to personalize and enhance their dining experience
Required Qualifications:
Detail oriented and organized while multitasking in a fast paced environment
Familiar with Resy, Open Table or other reservation systems
Able to work service in a calm and professional manner
Able to take direction and complete tasks as assigned but also take initiative and lead to see tasks through when necessary
Exceptional interpersonal and communication skills
Strong computer skills with a working knowledge of the Google Drive suite of products (Sheets, Docs, etc.)
Ability to work a flexible schedule. Available nights, weekends, and holidays as needed
English fluency and additional language skills are a bonus
Physical Qualifications:
Ability to stand and walk for long periods of time including moving safely through all areas of the restaurant
Ability to lift objects 50+ pounds in weight
Safely and effectively use all tools and equipment
Navigate tight and crowded spaces in a safe manner
Preferred Qualifications:
1+ years of experience in a fine dining restaurant.
1+ years of management experience