Position Overview:
We are seeking a highly motivated and experienced Front of House Manager to lead and manage the customer service team at our high-end cafe. This position requires a keen eye for detail, exceptional customer service skills, and the ability to foster a welcoming and upscale atmosphere. The Front of House Manager will ensure the highest standards of service are maintained, delivering a memorable experience for each guest while overseeing daily front-of-house operations.
Key Responsibilities:Customer Service Excellence:
Ensure that every customer receives exceptional service, addressing concerns promptly and effectively while maintaining a positive cafe atmosphere.
Develop and implement customer service training programs to elevate staff performance.Team Leadership and Supervision:
Manage and motivate a team of waitstaff, baristas, and hosts.
Conduct regular staff meetings, performance reviews, and ongoing training to ensure consistent service standards.
Foster a collaborative and respectful work environment.Operational Oversight:
Oversee daily operations of the front-of-house, including managing customer flow, reservations, seating arrangements, and dining area cleanliness.
Maintain knowledge of the menu and beverage offerings, ensuring staff can confidently answer customer questions and make recommendations.Inventory and Ordering:
Track and maintain front-of-house inventory levels, including uniforms, tableware, and service supplies.
Place orders for necessary supplies and ensure proper stock rotation.Health and Safety Compliance:
Ensure that the cafe meets all health and safety regulations, including cleanliness, sanitation, and safety protocols.
Conduct regular inspections of the cafe to maintain high standards.Financial and Reporting:
Assist in budget creation and cost control, ensuring the cafe operates efficiently and within financial parameters.
Handle cash management, POS system oversight, and daily sales reconciliation.Guest Experience Management:
Address guest inquiries and complaints with professionalism, ensuring a swift resolution.
Create and maintain an upscale, comfortable, and inviting environment for guests.
Proven experience as a Front of House Manager, Restaurant Manager, or similar position in a high-end cafe or restaurant.
Strong leadership, interpersonal, and communication skills.
In-depth knowledge of food and beverage operations, menu offerings, and customer service standards.
Ability to work under pressure in a fast-paced environment.
Exceptional organizational and multitasking abilities.
Ability to maintain composure and resolve conflicts professionally.
Availability to work flexible hours, including weekends and holidays.
Experience in upscale or fine-dining environments.
Knowledge of wine, specialty coffee, and upscale café offerings.
Proficiency in POS systems and basic financial reporting.
Ability to motivate and inspire a diverse team of employees.
Competitive salary and performance-based bonuses.
Opportunities for professional development and growth within a high-end cafe setting.
Discounts on food and beverages.