eTeam
Job Title: Plant Customer Service Representative
Location: Gary, IN 46404
Duration: 03 Months
Shift: M - F 8:00 AM- 4:30 PM
Job Description: This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.
Essential Functions: Accurately and timely enter orders into company ERP system. Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner. Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them. Ensure on-time deliveries through follow-up with scheduling, production and shipping departments. Coordinate filing, billing, and purchase orders with other departments. Follow up on past due accounts. Enter Quality complaints into the system to ensure proper recording. Ensure all credits issued are compliant to the quality compliant procedure. Produce product masters including very detailed product specifications. Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment. Respond full circle to requests from customers, sales reps, and service reps. Collaborate with other departments to resolve customer issues and align with customers' needs and requests. Identify issues in the process that can arise prior to releasing to production. Recommend ideas which enhance the overall customer experience.
Qualifications: High school diploma or GED required. 2 years' experience in customer service, preferably in manufacturing. ERP experience is a plus, including order entry and returns. Knowledge of MS Word, Outlook, and Excel.
Functional Success Drivers: Adaptability Communication Customer Focus Interpersonal Savvy Detail Orientated Time Management
Job Description: This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience.
Essential Functions: Accurately and timely enter orders into company ERP system. Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner. Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them. Ensure on-time deliveries through follow-up with scheduling, production and shipping departments. Coordinate filing, billing, and purchase orders with other departments. Follow up on past due accounts. Enter Quality complaints into the system to ensure proper recording. Ensure all credits issued are compliant to the quality compliant procedure. Produce product masters including very detailed product specifications. Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment. Respond full circle to requests from customers, sales reps, and service reps. Collaborate with other departments to resolve customer issues and align with customers' needs and requests. Identify issues in the process that can arise prior to releasing to production. Recommend ideas which enhance the overall customer experience.
Qualifications: High school diploma or GED required. 2 years' experience in customer service, preferably in manufacturing. ERP experience is a plus, including order entry and returns. Knowledge of MS Word, Outlook, and Excel.
Functional Success Drivers: Adaptability Communication Customer Focus Interpersonal Savvy Detail Orientated Time Management