Alphabe Insight Inc
Company Description
About Us
At Sphirea Plus, we believe in shaping the leaders of tomorrow through innovative thinking, strategic action, and a people-first approach. As a dynamic and forward-focused organization, we are committed to providing growth opportunities that empower our team to thrive in an ever-evolving business landscape. We foster a culture of collaboration, integrity, and continuous improvement, ensuring that each team member has the tools and support needed to excel.
Job Description
Job Description We are seeking a dedicated and detail-oriented
Customer Service Agent
to join our growing team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring each client receives top-quality service. This role requires excellent communication skills, problem-solving abilities, and a strong sense of professionalism.
Responsibilities Handle incoming calls, emails, and chat inquiries from customers. Provide accurate information regarding products, services, and company policies. Resolve customer complaints and concerns promptly and professionally. Maintain detailed records of customer interactions and resolutions. Collaborate with other departments to ensure customer satisfaction. Follow company guidelines and procedures to ensure quality service delivery. Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred. Previous experience in customer service or a related role is an advantage. Strong verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Proficient in using computer systems, CRM software, and Microsoft Office Suite. Problem-solving skills and a customer-first mindset. Additional Information
Benefits
Competitive salary within the range of $47,000 - $52,000 per year. Opportunities for career growth and professional development. Comprehensive health, dental, and vision insurance. Paid time off, including vacation and sick leave. Supportive and collaborative work environment.
About Us
At Sphirea Plus, we believe in shaping the leaders of tomorrow through innovative thinking, strategic action, and a people-first approach. As a dynamic and forward-focused organization, we are committed to providing growth opportunities that empower our team to thrive in an ever-evolving business landscape. We foster a culture of collaboration, integrity, and continuous improvement, ensuring that each team member has the tools and support needed to excel.
Job Description
Job Description We are seeking a dedicated and detail-oriented
Customer Service Agent
to join our growing team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring each client receives top-quality service. This role requires excellent communication skills, problem-solving abilities, and a strong sense of professionalism.
Responsibilities Handle incoming calls, emails, and chat inquiries from customers. Provide accurate information regarding products, services, and company policies. Resolve customer complaints and concerns promptly and professionally. Maintain detailed records of customer interactions and resolutions. Collaborate with other departments to ensure customer satisfaction. Follow company guidelines and procedures to ensure quality service delivery. Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred. Previous experience in customer service or a related role is an advantage. Strong verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Proficient in using computer systems, CRM software, and Microsoft Office Suite. Problem-solving skills and a customer-first mindset. Additional Information
Benefits
Competitive salary within the range of $47,000 - $52,000 per year. Opportunities for career growth and professional development. Comprehensive health, dental, and vision insurance. Paid time off, including vacation and sick leave. Supportive and collaborative work environment.