NY Staffing
Learning And Development Manager
As employees of a farmer-owned cooperative, we come to work every day trying to honor the tireless effort and care these farming families put in every day, all day, 365 days a year. Our farmer-owners tend to think in generations, with some of our farms being run by the same families for over a century. We carry this approach into our business, knowing that each and every one of us makes a difference in allowing these generational traditions to continue, taking pride in knowing that we nourish our friends, neighbors, nation, and even the world with healthy and delicious dairy products. Our products include milk, flavored milk, yogurt, dip, sour cream, cottage cheese, Italian cheese, and ice cream mix marketed under the Upstate Farms, Bison, Milk for Life, and Intense Milk brands. The Learning and Development Manager plays a critical role in working across operations to support, develop, and implement high-quality training systems that meet the essential needs of both the individual and the business, drive employee growth, operational excellence, and organizational success. Throughout 2025-2026, this person will play a key role in our SAP S4/HANNA greenfield implementation at the site. This person collaborates with internal and external operational leaders, along with safety, quality, and frontline employees to effectively audit existing training programs, analyze data, report progress against KPIs, and develop solutions that continuously improve the health of the training department. The candidate must have a passion for developing people. Key Responsibilities:
Training Program Development + Competency Mapping Develop and design curriculum for performance-based training programs to support job training. Develop content such as SOPs, work instructions, job aids, and e-learning modules. Collaborate with UNC L&D team(s) to develop and establish a new UNC Onboarding Program Assess programs for effectiveness and alignment to UNC standardized formats. Ensure content aligns with quality, compliance, and safety standards. Analyze jobs using the DACUM method and analyze tasks using the SCID format. Possess and apply manufacturing skills and knowledge of operational processes. SAP Training Responsibilities
Oversee end-user training delivery for SAP implementation and sustainment. Review SAP training materials and ensure they remain relevant to operational needs. Organize and facilitate weekly SAP change impact meetings and ensure follow-ups are completed. Create, implement, and document SAP training at the site. Assist in ensuring stakeholder feedback and training role alignment are incorporated into course design and throughout the change impact effort. Coordinate and support train-the-trainer efforts to build internal capacity. Publish finalized SAP training content to the Learning Management System (LMS) as needed. Conduct training evaluations and measure effectiveness of delivery methods and outcomes. Report SAP training progress and readiness metrics to leadership and project stakeholders. Provide on-site end-user support during and after Go-Live, including coordination of updates and post-Go-Live learning needs. Learning Management System (LMS)
Create and manage content directories. Ensure training material is up-to-date and meets document control standards. Manage user groups and learning paths. Track system utilization and employee qualifications. Document training that occurs in the plant. Project and Change Management
Support the training needs of organizational projects, including Continuous Improvement and SAP initiatives. Actively facilitate change impact sessions with site leadership and cross-functional teams, and document outcomes and action items. Drive stakeholder engagement and alignment across all levels of the site organization to ensure successful SAP adoption. Assist in creating and implementing change management plans. Workforce Development and Retention
Assist in upskilling employees through structured training pathways. Assist in managing apprenticeship programs and employee development programs. Contribute to implementing leadership and growth pathways. Conduct training system health audits. Perform process and skills gap assessments. Generate and present Training Department KPI reports. Competencies
Leader: Collaborates Develops Talent Communicates Effectively Persuades Demonstrates Self-Awareness Manages Ambiguity Plans and Aligns Technical: Technical Writing Curriculum Development Learning Management Systems SAP Training & Project Support Manufacturing Operations and Compliance Utilize the ADKAR change management framework Physical Demands:
Must be able to stand for long periods and work across multiple shifts. Qualifications:
Prior Training Manager experience or equivalent in education, technical writing, quality assurance, or continuous improvement. Minimum 2 years' experience in food manufacturing. Associate degree or higher and/or relevant coursework in education (preferred). Preferred Skills: Instructional design experience and familiarity with LMS platforms. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Strong collaboration and communication skills. Excellent technical writing and analytical capabilities. Demonstrated ability to simplify complex processes and communicate them effectively. Knowledge of SAP or ERP systems and end-user training best practices. Ability to foster a positive learning culture and motivate others. Pay: $90,000-$115,000/year The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
As employees of a farmer-owned cooperative, we come to work every day trying to honor the tireless effort and care these farming families put in every day, all day, 365 days a year. Our farmer-owners tend to think in generations, with some of our farms being run by the same families for over a century. We carry this approach into our business, knowing that each and every one of us makes a difference in allowing these generational traditions to continue, taking pride in knowing that we nourish our friends, neighbors, nation, and even the world with healthy and delicious dairy products. Our products include milk, flavored milk, yogurt, dip, sour cream, cottage cheese, Italian cheese, and ice cream mix marketed under the Upstate Farms, Bison, Milk for Life, and Intense Milk brands. The Learning and Development Manager plays a critical role in working across operations to support, develop, and implement high-quality training systems that meet the essential needs of both the individual and the business, drive employee growth, operational excellence, and organizational success. Throughout 2025-2026, this person will play a key role in our SAP S4/HANNA greenfield implementation at the site. This person collaborates with internal and external operational leaders, along with safety, quality, and frontline employees to effectively audit existing training programs, analyze data, report progress against KPIs, and develop solutions that continuously improve the health of the training department. The candidate must have a passion for developing people. Key Responsibilities:
Training Program Development + Competency Mapping Develop and design curriculum for performance-based training programs to support job training. Develop content such as SOPs, work instructions, job aids, and e-learning modules. Collaborate with UNC L&D team(s) to develop and establish a new UNC Onboarding Program Assess programs for effectiveness and alignment to UNC standardized formats. Ensure content aligns with quality, compliance, and safety standards. Analyze jobs using the DACUM method and analyze tasks using the SCID format. Possess and apply manufacturing skills and knowledge of operational processes. SAP Training Responsibilities
Oversee end-user training delivery for SAP implementation and sustainment. Review SAP training materials and ensure they remain relevant to operational needs. Organize and facilitate weekly SAP change impact meetings and ensure follow-ups are completed. Create, implement, and document SAP training at the site. Assist in ensuring stakeholder feedback and training role alignment are incorporated into course design and throughout the change impact effort. Coordinate and support train-the-trainer efforts to build internal capacity. Publish finalized SAP training content to the Learning Management System (LMS) as needed. Conduct training evaluations and measure effectiveness of delivery methods and outcomes. Report SAP training progress and readiness metrics to leadership and project stakeholders. Provide on-site end-user support during and after Go-Live, including coordination of updates and post-Go-Live learning needs. Learning Management System (LMS)
Create and manage content directories. Ensure training material is up-to-date and meets document control standards. Manage user groups and learning paths. Track system utilization and employee qualifications. Document training that occurs in the plant. Project and Change Management
Support the training needs of organizational projects, including Continuous Improvement and SAP initiatives. Actively facilitate change impact sessions with site leadership and cross-functional teams, and document outcomes and action items. Drive stakeholder engagement and alignment across all levels of the site organization to ensure successful SAP adoption. Assist in creating and implementing change management plans. Workforce Development and Retention
Assist in upskilling employees through structured training pathways. Assist in managing apprenticeship programs and employee development programs. Contribute to implementing leadership and growth pathways. Conduct training system health audits. Perform process and skills gap assessments. Generate and present Training Department KPI reports. Competencies
Leader: Collaborates Develops Talent Communicates Effectively Persuades Demonstrates Self-Awareness Manages Ambiguity Plans and Aligns Technical: Technical Writing Curriculum Development Learning Management Systems SAP Training & Project Support Manufacturing Operations and Compliance Utilize the ADKAR change management framework Physical Demands:
Must be able to stand for long periods and work across multiple shifts. Qualifications:
Prior Training Manager experience or equivalent in education, technical writing, quality assurance, or continuous improvement. Minimum 2 years' experience in food manufacturing. Associate degree or higher and/or relevant coursework in education (preferred). Preferred Skills: Instructional design experience and familiarity with LMS platforms. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Strong collaboration and communication skills. Excellent technical writing and analytical capabilities. Demonstrated ability to simplify complex processes and communicate them effectively. Knowledge of SAP or ERP systems and end-user training best practices. Ability to foster a positive learning culture and motivate others. Pay: $90,000-$115,000/year The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities