Jobgether
Service Desk Technician - Bilingual Dutch/English
Jobgether, Washington, District Of Columbia, United States, 20001
Service Desk Technician - Bilingual Dutch/English
This position is posted by Jobgether on behalf of iZeno. We are currently looking for a Service Desk Technician - Bilingual Dutch/English in the United States. This role offers an exciting opportunity to provide essential technical support in a fast-paced environment, assisting users across various hardware and software platforms. As a bilingual technician, you will be a vital resource for troubleshooting and resolving IT issues via phone, email, and chat, supporting a diverse user base. The position demands strong communication skills in both Dutch and English, technical proficiency, and the ability to manage multiple tasks efficiently. You will work with a variety of systems and tools to ensure smooth operations and positive user experiences. Accountabilities Provide technical support to corporate clients through phone, email, and chat in both Dutch and English. Troubleshoot issues related to Microsoft Operating Systems (Windows 7, Windows 10), Office 365 applications, Outlook, and mobile device configuration. Handle a high volume of support requests (50-60 per day) efficiently and accurately. Use Active Directory to manage network password resets and assist with network printer configurations. Support VPN connectivity and resolve remote access problems using remote control tools. Maintain punctual attendance and adhere to organizational policies and ethical standards. Promote a customer-focused approach and align with company values during all client interactions.
This position is posted by Jobgether on behalf of iZeno. We are currently looking for a Service Desk Technician - Bilingual Dutch/English in the United States. This role offers an exciting opportunity to provide essential technical support in a fast-paced environment, assisting users across various hardware and software platforms. As a bilingual technician, you will be a vital resource for troubleshooting and resolving IT issues via phone, email, and chat, supporting a diverse user base. The position demands strong communication skills in both Dutch and English, technical proficiency, and the ability to manage multiple tasks efficiently. You will work with a variety of systems and tools to ensure smooth operations and positive user experiences. Accountabilities Provide technical support to corporate clients through phone, email, and chat in both Dutch and English. Troubleshoot issues related to Microsoft Operating Systems (Windows 7, Windows 10), Office 365 applications, Outlook, and mobile device configuration. Handle a high volume of support requests (50-60 per day) efficiently and accurately. Use Active Directory to manage network password resets and assist with network printer configurations. Support VPN connectivity and resolve remote access problems using remote control tools. Maintain punctual attendance and adhere to organizational policies and ethical standards. Promote a customer-focused approach and align with company values during all client interactions.